Standard Metrics

Analytics Engineer

• Partner directly with customers to identify data challenges and design technical solutions - connecting data sources, configuring integrations, automating recurring workflows, and deploying custom reports
• Deploy and optimize AI-powered tools and workflows for customers; educate customers and internal teams on prompt engineering, LLM capabilities, and best practices for leveraging AI in their data operations
• Build and extend internal tooling (importers, parsers, and reporting pipelines) to reduce manual burden on the Customer Experience team and improve platform reliability
• Execute bespoke data operations such as custom SQL reports, bulk data operations, and backend queries for customers with unique data needs
• Own API schemas, ingestion cadence, error handling, Snowflake data shares, and database connections
• Identify repeatable patterns across customers and translate them into product requirements, filing tickets and partnering with Engineering to productize solutions
• Support internal engineering workflows as a secondary function by helping to triage and resolve quality-of-life bugs and enhancements that are too small for core Engineering but directly impact the Customer Experience team and customers
• Carry a light book of data parsing work alongside your teammates to stay grounded in the team's day-to-day workflows and build supporting solutions

Data Solutions Engineer