Robotics Technical Support Specialist

Standard Bots

Provide technical support to customers, guiding them through troubleshooting and configuration for robotic systems at Standard Bots. Collaborate with engineering and product teams for timely issue resolution.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $80,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Provide technical support to customers via phone, email, video calls, and ticketing systems — diagnosing and resolving issues with Standard Bots robots
Guide customers through troubleshooting processes, configuration adjustments, and best practices for robot deployment and operation
Collaborate with engineering, product, and field service teams to escalate complex issues and ensure timely resolution
Document technical issues, solutions, and customer interactions in our CRM system (HubSpot or similar)
Create and maintain knowledge base articles, FAQs, and troubleshooting guides to improve customer self-service
Identify patterns in support requests and surface actionable feedback to product and engineering teams for continuous improvement
Own ticket management processes and proactively recommend improvements where inefficiencies exist
Meet or exceed support KPIs including response time, resolution time, and customer satisfaction

Requirements

What you’ll need

Associate degree or higher in engineering, computer science, robotics, mechatronics, or a related technical field
2+ years of experience in technical support, field service, or a related role in robotics, automation, or technology
Proven troubleshooting skills with mechanical, electrical, or software systems
Understanding of industrial automation concepts, manufacturing processes, or robotics fundamentals
Ability to explain complex technical concepts clearly to non-technical audiences — in writing and in conversation
Organized and able to manage multiple open support tickets simultaneously without dropping the ball
Willingness to travel occasionally (up to 25%) for training, customer support visits, or team events

Benefits

Comp & perks

Employee Stock Options
Paid time off
Medical/dental/vision insurance
Life insurance
Disability insurance
401(k)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingroboticsautomationmechanical systemselectrical systemssoftware systemstechnical supportconfiguration adjustmentsknowledge base creationticket management

Soft Skills

communicationorganizationproblem-solvingcustomer servicecollaborationfeedback analysistime managementclarity in explanationadaptabilityproactivity

Certifications

Associate degreeBachelor's degree