Serve as the primary point of contact for customers throughout the integration lifecycle, building trusted relationships through proactive, clear, and timely communication.
Own project scope, timelines, milestones, and deliverables; align expectations with contractual agreements and customer requirements.
Lead customer kickoffs, regular status reviews, risk discussions, and project closeouts to maintain alignment and momentum.
Manage change requests and scope adjustments in collaboration with customers and internal stakeholders.
Develop and maintain detailed project plans, schedules, and dependency tracking; monitor progress and drive actions to keep projects on track.
Coordinate cross-functional internal teams across Engineering, Operations, Procurement, Logistics, and Support to ensure smooth execution.
Identify risks, issues, and potential blockers early; implement mitigation plans and escalate when necessary.
Track project budgets, resource allocation, and delivery performance to ensure projects are completed on time and to quality standards.
Identify, source, and order required parts, components, materials, and third-party services needed for integrations.
Track procurement status, lead times, and deliveries; proactively address supply chain constraints to prevent schedule impacts.
Coordinate with vendors and internal procurement partners to resolve ordering, fulfillment, or quality issues.
Drive high levels of customer happiness by anticipating needs, resolving issues quickly, and ensuring a smooth transition to post-integration support.
Document project outcomes, lessons learned, and customer feedback to improve future integrations and delivery processes.
Partner with internal teams to refine integration workflows, tooling, and communication practices.

Requirements

3–7+ years of project management experience, ideally in customer-facing technical or integration projects (software, hardware, systems, AV, IT, or similar).
Proven experience managing projects end-to-end with direct accountability for timelines, coordination, and customer satisfaction.
Strong cross-functional coordination skills in fast-paced, execution-driven environments.
Familiarity with procurement processes, vendor coordination, and ordering parts or components for technical projects.
Working knowledge of project management methodologies (Agile, Waterfall, or hybrid) and tools such as Jira, Asana, Smartsheet, Microsoft Project, or similar.
Excellent written and verbal communication skills, with the ability to translate technical details for non-technical audiences.
Highly organized, detail-oriented, and comfortable managing multiple concurrent projects.
Nice to have: Project management certifications (PMP, CAPM, CSM, or similar).
Technical aptitude or background in integration-related domains (APIs, networking, hardware installation, control systems, robotics, or automation).
Experience working directly with enterprise or industrial customers.
Strong Excel or data-tracking skills for reporting, forecasting, and status management.

Benefits

Employee Stock Options
paid time off
medical/dental/vision insurance
life insurance
disability insurance
401(k)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementprocurement processesvendor coordinationAgile methodologyWaterfall methodologyJiraAsanaSmartsheetMicrosoft ProjectExcel

Soft Skills

communication skillscross-functional coordinationorganizational skillsdetail-orientedcustomer satisfactionproblem-solvingrisk managementrelationship buildingtime managementadaptability

Certifications

PMPCAPMCSM