Director of Growth, Customer Success

Stand Together

full-time

Posted on: 1/22/2026

Location Type: Remote

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About the role

In this role, you will be responsible for building and scaling the community and customer success function that guides users onto the platform and supports their long‑term engagement.
You will lead the strategy, operational standards, and daily execution for onboarding, activation, retention, and frontline support.
You will collaborate closely with Product, Activation, and Operations teams to translate user insights into meaningful product enhancements and improved customer experiences.

8+ years of experience in growth, customer success or product operations with 3+ years managing teams.
Proven track record building support systems and scaling operations from early stage to hundreds of thousands of users.
Comfortable with helpdesk/CRM systems (e.g., Zendesk, Freshdesk), analytics tools, and knowledge-based software.
Data driven: able to define and measure success metrics and run experiments to drive activation/retention.
Strong cross-functional collaboration skills and experience partnering with Product, Marketing, and Engineering.
Mission-driven, excellent communicator, and hands-on leader.
Enthusiasm to contribute to Stand Together's vision and principled approach to solving problems, and a commitment to stewarding our culture, which champions values including transformation and innovation, entrepreneurialism, humility, and respect.

Benefits

Competitive benefits: Enjoy a 6% 401(k) match with immediate vesting, flexible time off, comprehensive health and dental plans, plus wellness and mental health support through Peloton and Talkspace.
A meaningful career: Join a passionate community of over 1,500 employees dedicated to improving lives and driving innovative solutions to complex social challenges.
Commitment to growth: Thrive in a non-hierarchical environment that empowers employees to discover, develop and apply their unique talents.
Competitive compensation: Our approach rewards the value you create through competitive salaries and bonus opportunities, allowing you to share in the success you help drive.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successproduct operationssupport systemsactivationretentionsuccess metricsexperimentation

Soft Skills

cross-functional collaborationcommunicationleadershipmission-drivenentrepreneurialismhumilityrespect