FinTech Support Specialist

Stampli

full-time

Posted on: 9/7/2025

Location: 🇺🇸 United States

✨ AI Apply

JuniorMid-Level

About the role

Report to FinTech Operations Manager and work closely with partners, Customer Success, and Product teams to optimize Stampli’s payment processing platform
Provide expert support to customers and partners on Stampli’s payments functionality, including ACH, checks, credit cards, and cross-border payments
Troubleshoot and resolve complex payment issues quickly and accurately, escalating when needed
Collaborate with Product and Engineering to identify bugs, log feature requests, and test new releases to ensure reliability and performance
Monitor payment workflows, proactively flagging risks or anomalies to protect customer trust and ensure compliance
Update standard operating procedures and document areas for improvement
Use AI-driven insights and tools within Stampli to spot trends, reduce resolution times, and enhance the overall support experience
Continuously seek opportunities to optimize processes, improve efficiency, and drive retention through excellent service

Proficiency with electronic payments, including ACH (Automated Clearing House), cross-border wire transfers, credit card transactions, payment gateways, and handling disputes
2+ years of experience supporting payment platforms and working with third-party payment processors and/or credit card issuing companies is a plus
Experienced in B2B support, preferably within a FinTech environment is a plus
Strong understanding of financial technologies
Excellent troubleshooting skills
Ability to manage and scale support operations in a fast-paced and changing environment
Ability to work cross-functionally with Product and Customer Success teams to align on customer expectations and product updates
Organized, curious, and motivated to learn
Bachelor’s Degree
Ability to leverage AI and automation to detect trends in payment issues and provide proactive solutions