Customer Service Advocate IV
Centene Corporation
FinTech Support Specialist
Stampli
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Report to FinTech Operations Manager and work closely with partners, Customer Success, and Product teams to optimize payment processing platform
- Provide expert support to customers and partners on payments functionality including ACH, checks, credit cards, and cross-border payments
- Troubleshoot and resolve complex payment issues quickly and accurately, escalating when needed
- Collaborate with Product and Engineering to identify bugs, log feature requests, and test new releases
- Monitor payment workflows, flag risks or anomalies, and ensure compliance
- Update standard operating procedures and document areas for improvement
- Use AI-driven insights and tools within Stampli to spot trends, reduce resolution times, and enhance support
- Partner with Customer Success to deliver a seamless experience for customers
- Seek opportunities to optimize processes, improve efficiency, and drive retention through excellent service
Requirements
- Proficiency with electronic payments, including ACH, cross-border wire transfers, credit card transactions, payment gateways, and handling disputes
- 2+ years of experience supporting payment platforms and working with third-party payment processors and/or credit card issuing companies is a plus
- Experienced in B2B support, preferably within a FinTech environment is a plus
- A strong understanding of financial technologies, excellent troubleshooting skills, and the ability to manage and scale support operations in a fast-paced and changing environment
- Ability to work cross-functionally with Product and Customer Success teams
- Organized, curious, and motivated to learn
- Bachelor’s Degree
- Ability to leverage AI and automation to detect trends in payment issues, anticipate customer needs, and provide proactive solutions
