Stamped

Ecommerce

• Guide Shopify merchants from install to launch
• Run onboarding and implementation calls
• Help merchants experience value quickly
• Collaborate with internal teams (support, sales, marketing, product, etc.) when needed
• Provide guidance on reviews, loyalty, and retention strategies
• Join merchant calls when strategic support is needed
• Turn merchant goals into actionable recommendations
• Leverage merchant data to identify strategic opportunities and churn risks
• Improve onboarding, enablement, and engagement programs
• Build playbooks and workflows that make CS more scalable
• Help improve lifecycle marketing
• Identify what drives retention and expansion
• Work closely with Sales, Support, Product, and Marketing
• Share merchant insights to improve the product and CX

Customer Experience Manager – Ecommerce SaaS