Manager, Continuous Improvement & Service Delivery
Cushman & Wakefield
Tableau
Head of Delivery Operations
Stalis
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteJob Level
Lead
Tech Stack
Tableau
About the role
- Own resource allocation, utilisation, and forecasting across all projects.
- Plan diaries to maximise billability and meet milestones.
- Approve project and non-project non-billable time (initial ownership).
- Sign off timesheets and ensure logged time matches allocation/forecast.
- Manage calendar utilisation and billability.
- Accountable for billability metrics (rolls up to GM → Delivery Director; EBITDA → COO).
- Ensure Jira data is accurate and consistently maintained.
- Lead governance processes (KPI tracking, cadence, blocker escalation).
- Oversee delivery data hygiene via Delivery Managers.
- Support Finance Partner with variance vs. forecast reporting.
- Provide data-backed inputs for estimation (with Head of Technical Delivery).
- Lead and develop Delivery Managers to drive operational discipline.
- Maintain SOPs for Jira tagging, escalation, and reporting.
- Drive continuous improvement in tooling, reporting, and workflows.
- Reporting lines: Reports to Delivery Director; line management responsibility for Delivery Managers; accountable for Forecast Accuracy, Utilisation %, Delivery Data Integrity, Timesheet Approval & Billability Metrics.
Requirements
- Proven experience in delivery operations, project governance, or resource management at manager level.
- Demonstrated ability to manage resourcing, forecasting, and utilisation across multiple, concurrent projects.
- Strong technical understanding of data-driven projects (e.g. migration, development, integration).
- Hands-on experience with Jira (or equivalent delivery tooling) and data integrity practices.
- Experience working with cross-functional technical teams.
- Excellent analytical and reporting skills, particularly around utilisation and forecasting.
- Proven track record managing and developing delivery managers or equivalent.
- Desirable: Experience in healthcare, life sciences, or other regulated data environments.
- Desirable: Familiarity with BI and analytics tools (e.g. Power BI, Tableau) to direct reporting and forecasting improvements.
- Desirable: Degree in a technical or data discipline.
