Operations

• Own resource allocation, utilisation, and forecasting across all projects.
• Plan diaries to maximise billability and meet milestones.
• Approve project and non-project non-billable time (initial ownership).
• Sign off timesheets and ensure logged time matches allocation/forecast.
• Manage calendar utilisation and billability.
• Accountable for billability metrics (rolls up to GM → Delivery Director; EBITDA → COO).
• Ensure Jira data is accurate and consistently maintained.
• Lead governance processes (KPI tracking, cadence, blocker escalation).
• Oversee delivery data hygiene via Delivery Managers.
• Support Finance Partner with variance vs. forecast reporting.
• Provide data-backed inputs for estimation (with Head of Technical Delivery).
• Lead and develop Delivery Managers to drive operational discipline.
• Maintain SOPs for Jira tagging, escalation, and reporting.
• Drive continuous improvement in tooling, reporting, and workflows.
• Reporting lines: Reports to Delivery Director; line management responsibility for Delivery Managers; accountable for Forecast Accuracy, Utilisation %, Delivery Data Integrity, Timesheet Approval & Billability Metrics.

Head of Delivery Operations

Ad Operations Analyst

Operations Coordinator

Chef Manager – Catering Operations Manager

Director of Operations

Publishing Operations Editor – Books