Field Support Engineer

Stago

Field Service Engineer providing technical support for Diagnostica Stago's products. Responsible for on-site and remote troubleshooting and maintaining customer satisfaction with equipment service.

Posted 5/22/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide on-site and remote technical support for Stago instruments and systems.
Foster strong relationships with customers by actively listening and maintaining professionalism.
Prioritize service requests, manage workload effectively.
Installs instruments at customer's facility and performs preventive maintenance.
Provide on-site training for end users and laboratory personnel.
Collaborate with internal teams to improve service strategies.

Requirements

What you’ll need

High School or (GED) required.
Associates Degree or Certificate from Technical School a plus.
Bachelor’s from 4 year college or university preferred.
3 years related experience troubleshooting and repairing diagnostic equipment or operating related equipment required.
Valid Driver's License.
Strong technical troubleshooting and problem-solving skills.
Excellent customer service and communication skills.
Knowledge of Database and Internet software; Windows 10/7, NT, XP and DOS.
Ability to work independently and manage time effectively.
Willingness to travel extensively (up to 75% overnight travel may be required).

Benefits

Comp & perks

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Hard Skills & Tools

troubleshootingrepairing diagnostic equipmentpreventive maintenancetechnical supportinstallation of instruments

Soft Skills

customer servicecommunicationproblem-solvingtime managementrelationship building

Certifications

High School Diploma or GEDAssociates Degree or Certificate from Technical SchoolBachelor’s Degree