Director, Clinical Applications

Stago

Director leading a high-performing organization in clinical applications and customer trust. Managing clinical excellence and digital readiness at Stago effectively.

Posted 5/22/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Own the end-to-end customer experience across the Clinical Applications organization, including clinical applications, training, digital support, implementation, validation, troubleshooting, workflow optimization, and ongoing customer enablement
Ensure consistent delivery of high-quality customer implementations, validations, training programs, technical support, and workflow improvement initiatives
Personally engage in high-impact customer escalations, VIP account support, strategic partnerships, and complex customer-facing situations requiring senior leadership involvement
Drive a customer-first culture where every action, decision, and process is designed to improve customer confidence, satisfaction, retention, and long-term success
Lead, develop, and inspire a high-performing, multi-level team across Applications, Training, and Digital functions
Build an environment where regional escalations align with a clear national escalation framework
Define and enforce structured escalation triggers, ownership expectations, communication standards, resolution timelines, and closure requirements
Collaborate with all applicable teams to continuously evolve validation templates, SOPs, technical training programs, and customer-facing tools
Create a continuous improvement operating rhythm that connects field insights, escalation trends, customer feedback, product opportunities, training needs, and process improvements.

Requirements

What you’ll need

Bachelor’s degree in Medical Laboratory Science, Biomedical Engineering, Life Sciences, Healthcare Administration, Business, Information Technology, or a related field required
10+ years of progressive experience in clinical diagnostics, IVD applications, laboratory operations, customer support, field applications, digital solutions, or related healthcare technology environments
5+ years of experience leading multi-level technical, clinical, field applications, training, digital, or customer-facing teams
Experience with LIS, middleware, laboratory automation workflows, remote connectivity, cybersecurity considerations, and digital solutions
Proficiency with Microsoft Office and business reporting platforms
Strong experience in clinical laboratory workflows, customer implementation, validation, troubleshooting, technical support, and workflow optimization
Demonstrated experience managing complex escalations, high-impact customer situations, and cross-functional initiatives
Strong understanding of hemostasis and coagulation testing
Strong understanding of QC, Westgard rules, IQCP, CAP, CLIA, and laboratory accreditation expectations
Current Driver's License and Passport
Ability to travel up to 50–75%, including customer visits, field ride-alongs, regional team development, strategic account support, executive meetings, national meetings, and cross-functional business reviews.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

clinical diagnosticsIVD applicationslaboratory operationscustomer supportfield applicationsdigital solutionslaboratory automation workflowstroubleshootingworkflow optimizationhemostasis and coagulation testing

Soft Skills

customer-first cultureleadershipteam developmentcommunicationproblem-solvingcollaborationcustomer engagementstrategic partnershipsescalation managementcontinuous improvement

Certifications

Bachelor’s degree in Medical Laboratory ScienceBachelor’s degree in Biomedical EngineeringBachelor’s degree in Life SciencesBachelor’s degree in Healthcare AdministrationBachelor’s degree in BusinessBachelor’s degree in Information Technology