Digital Solutions Engineer
Stago
full-time
Posted on:
Location Type: Remote
Location: Florida • Texas • United States
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About the role
- Craft a seamless and efficient end-to-end installation, configuration, and implementation process for Stago middleware solutions
- Validate and troubleshoot ASTM/HL7, message integrity, interface mapping, and data flows
- Serve as second-level support to field teams if troubleshooting is required
- Collaborate with customer IT teams on network configuration, firewalls, permissions, virtualization, and database connections
- Analyze data to identify if field employees are effectively using installation SOP or require repeat visits/second-level support often
- Serve as project manager for Coag.One/st|hemE Manager implementations
- Author, test, refine, and validate expert rules that support hemostasis workflows
- Maintain a rule template library and ensure standardization across teams
- Monitor performance of deployed rules and continuously optimize speed, ease of installation, and stability
- Create best-practice frameworks for fast, repeatable rule deployment that outperform LIS-native rule engines
- Serve as the national Tier-2 escalation point for all middleware/connectivity issues
- Lead root cause analysis on digital failures (connectivity, message rejection, rule misfires, server/database issues)
- Work with st|hemE support, Hotline, Quality, and Marketing on troubleshooting and support efforts
- Track all ongoing troubleshooting, interim workarounds, and permanent fixes in alignment with quality standards
- Train and empower frontline teams to handle Tier-1 support effectively, reducing unnecessary escalations
- Own the digital/middleware workstream in pre-install planning, go-live, and post-go-live stabilization
- Provide project milestones, dependencies, risk mitigation, and readiness assessments
- Collaborate seamlessly with Clinical Applications on workflow integration, Service Engineering on instrument–digital interaction, Sales on pre-sale digital demos or evaluations, Product Management & HQ Digital Teams on feature needs, and Training to embed digital in all Stago education
- Partner with the SNA CSIRT team on completion of cybersecurity forms, risk assessments, architecture documents, and mitigation plans
- Assist customers in understanding digital security controls, deployment requirements, and industry best practices
- Participate in cybersecurity investigations impacting digital platforms
Requirements
- Bachelor’s degree in Computer Science, Medical Technology, Information Systems, Biomedical Engineering, or related field
- 5+ years of experience in clinical diagnostics, middleware support, digital workflow design, technical IVD support, or support of digital products
- Strong knowledge of Microsoft Office and a good working knowledge of Windows Server Operating Systems
- Intermediate level experience with Database administration skills, Microsoft SQL Server and MySQL DBMS software
- Strong understanding of network configuration, connectivity, Windows OS, database structures, virtualization, and HL7/ASTM
- Experience supporting digital tools in a clinical laboratory or IVD vendor setting
- Valid driver’s license and passport with ability to travel domestically and/or globally
- Up to 60% travel, including overnight and occasional international trips (Canada, France)
Benefits
- Reasonable accommodations for applicants with disabilities
- COVID-19 vaccination required (unless legally exempt)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
middleware solutionsASTMHL7database administrationMicrosoft SQL ServerMySQLnetwork configurationdigital workflow designtroubleshootingroot cause analysis
Soft Skills
project managementcollaborationtrainingcommunicationproblem-solvingleadershipanalytical skillscustomer supportempowermentrisk mitigation