Digital Solutions Engineer

Stago

Digital Solutions Engineer at Stago focusing on middleware and digital workflow optimization. Collaborating with teams to enhance implementation and customer confidence.

Posted 4/17/2026full-timeRemote • Florida, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cyber SecurityFirewallsMS SQL ServerMySQLSQL

About the role

Key responsibilities & impact

Craft a seamless and efficient end-to-end installation, configuration, and implementation process for Stago middleware solutions
Validate and troubleshoot ASTM/HL7, message integrity, interface mapping, and data flows
Serve as second-level support to field teams if troubleshooting is required
Collaborate with customer IT teams on network configuration, firewalls, permissions, virtualization, and database connections
Analyze data to identify if field employees are effectively using installation SOP or require repeat visits/second-level support often
Serve as project manager for Coag.One/st|hemE Manager implementations
Author, test, refine, and validate expert rules that support hemostasis workflows
Maintain a rule template library and ensure standardization across teams
Monitor performance of deployed rules and continuously optimize speed, ease of installation, and stability
Create best-practice frameworks for fast, repeatable rule deployment that outperform LIS-native rule engines
Serve as the national Tier-2 escalation point for all middleware/connectivity issues
Lead root cause analysis on digital failures (connectivity, message rejection, rule misfires, server/database issues)
Work with st|hemE support, Hotline, Quality, and Marketing on troubleshooting and support efforts
Track all ongoing troubleshooting, interim workarounds, and permanent fixes in alignment with quality standards
Train and empower frontline teams to handle Tier-1 support effectively, reducing unnecessary escalations
Own the digital/middleware workstream in pre-install planning, go-live, and post-go-live stabilization
Provide project milestones, dependencies, risk mitigation, and readiness assessments
Collaborate seamlessly with Clinical Applications on workflow integration, Service Engineering on instrument–digital interaction, Sales on pre-sale digital demos or evaluations, Product Management & HQ Digital Teams on feature needs, and Training to embed digital in all Stago education
Partner with the SNA CSIRT team on completion of cybersecurity forms, risk assessments, architecture documents, and mitigation plans
Assist customers in understanding digital security controls, deployment requirements, and industry best practices
Participate in cybersecurity investigations impacting digital platforms

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Medical Technology, Information Systems, Biomedical Engineering, or related field
5+ years of experience in clinical diagnostics, middleware support, digital workflow design, technical IVD support, or support of digital products
Strong knowledge of Microsoft Office and a good working knowledge of Windows Server Operating Systems
Intermediate level experience with Database administration skills, Microsoft SQL Server and MySQL DBMS software
Strong understanding of network configuration, connectivity, Windows OS, database structures, virtualization, and HL7/ASTM
Experience supporting digital tools in a clinical laboratory or IVD vendor setting
Valid driver’s license and passport with ability to travel domestically and/or globally
Up to 60% travel, including overnight and occasional international trips (Canada, France)

Benefits

Comp & perks

Reasonable accommodations for applicants with disabilities
COVID-19 vaccination required (unless legally exempt)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

middleware solutionsASTMHL7database administrationMicrosoft SQL ServerMySQLnetwork configurationdigital workflow designtroubleshootingroot cause analysis

Soft Skills

project managementcollaborationtrainingcommunicationproblem-solvingleadershipanalytical skillscustomer supportempowermentrisk mitigation