Operations Manager

Stafi

Onboarding Specialist role for a law firm focused on converting leads into clients. Responsibilities include managing the onboarding process and maintaining strong client relationships in a fully remote setting.

Posted 5/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Take warm and hot leads and convert them into signed clients through confident, strategic communication.****
Handle objections and concerns with strong, structured rebuttals.****
Negotiate terms with clients — including attorneys — while maintaining professionalism and control.****
Present service value clearly, overcome resistance, and secure commitment.****
Lead clients through the entire onboarding process from first contact to activation.****
Ensure all documents, agreements, and required information are collected quickly and accurately.****
Clearly explain service terms, expectations, timelines, and deliverables.****
Coordinate with internal teams to deliver a smooth, fast transition from onboarding to operations.****
Build trust and authority from the first interaction; maintain a confident, advisory tone.****
Manage tough personalities — including demanding, skeptical, or high-expectation clients — without losing control.****
Act as the client’s primary onboarding contact and set clear communication boundaries.****
Ensure clients feel supported, informed, and confident throughout the process.****
Maintain detailed records of all onboarding actions, notes, and commitments.****
Identify breakdowns in the onboarding pipeline and recommend improvements.****
Track performance metrics including conversion rate, onboarding speed, and retention impact.****
Provide feedback to leadership on client behavior, recurring objections, and market trends.****

Requirements

What you’ll need

Proven success in sales, client onboarding, account management, or business development.****
Strong negotiation skills — able to handle high-authority individuals (lawyers, executives, etc.).****
Excellent verbal and written communication; confident, concise, and persuasive.****
Ability to manage multiple clients simultaneously in a fast-moving environment.****
Strong emotional intelligence: can read client behavior and adjust strategy instantly.****
Experience with CRM systems and organized documentation practices.****
Comfortable in high-pressure, target-driven roles.

Benefits

Comp & perks

Long-Term Opportunities: Build a lasting professional relationship with us. 🏆✨
Fully Remote: Work from the comfort of your home—no onsite travel required. 🏡🌍
Paid Time Off: Enjoy 2 weeks of paid leave and U.S. holiday recognition. 🏖️☀️
Wellness Support: Access in-house psychological and wellness coaching services. 🌱💚
Holistic Growth: Free access to coaching programs that support your personal and professional development. 📚
Exclusive Learning Access: Unlock free access to over 200 continuous improvement courses. 🎓📖

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

salesclient onboardingaccount managementbusiness developmentnegotiationperformance metricsCRM systemsdocumentation practices

Soft Skills

communicationemotional intelligencetime managementpersuasivenessadaptabilityconflict resolutionclient relationship managementstrategic thinking