Director, Client Success – Law Firm Experience

Stafi

Strategic Vice President of Client Success optimizing client experience for law firm partners. Leading a team to improve onboarding, retention, and operational excellence.

Posted 3/31/2026full-timeRemote • Florida, Louisiana, Montana, North Carolina, Texas • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion.
Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction.
Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders.
Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes.
Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience.
Build, lead, and mentor a high-performing Client Success organization, including managers and specialists.
Foster a culture of accountability, collaboration, and excellence aligned with company values.
Recruit, train, and develop top-tier talent to support growth and scalability.
Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency.
Partner with executive leadership to define and execute the company’s client success strategy and long-term objectives.
Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives.
Manage budgets and resources responsibly, ensuring profitability and operational discipline.
Partner closely with Sales to support renewals, expansion opportunities, and revenue growth.
Ensure strong post-sale execution to support sales targets and client expectations.
Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap.
Lead and operate in full alignment with Stafi’s core values: **be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty.**

Requirements

What you’ll need

8+ years of progressive leadership experience in Client Success, Operations, or Customer Experience.
Proven track record of building, managing, and scaling high-performing client success teams.
Strong understanding of law firm operations, legal services, or comparable professional services environments.
Demonstrated ability to analyze performance data, identify trends and risks, and translate insights into strategic action.
Executive-level communication and relationship-building skills, with the ability to influence senior internal and external stakeholders.
Experience designing and implementing processes, systems, and teams from the ground up is highly preferred.

Benefits

Comp & perks

🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account Stafi Website LinkedIn All Job Openings 51 - 200 employees 👥 HR Tech HR Tech
Legal Stafi is a boutique staffing firm that specializes in providing virtual assistants and support staff for law firms and legal professionals. It offers a subscription-based service designed to help law firms manage their workload by providing trained talent such as virtual assistants, receptionists, intake specialists, marketers, and paralegals. These professionals are thoroughly trained to effectively manage various tasks, from legal work to client interactions and marketing. Stafi takes care of the entire hiring process, including training, HR, and ongoing management, ensuring seamless integration into existing teams. The firm is committed to delivering exceptional customer experiences and helping law firms increase productivity and focus on their core business activities. Director, Client Success – Law Firm Experience Job not on LinkedIn 🔥 2 minutes ago 🐊 Florida, Louisiana, +3 more states – Remote ⏰ Full Time 🔴 Lead 🏆 Customer Success Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion.
Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction.
Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders.
Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes.
Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience.
Build, lead, and mentor a high-performing Client Success organization, including managers and specialists.
Foster a culture of accountability, collaboration, and excellence aligned with company values.
Recruit, train, and develop top-tier talent to support growth and scalability.
Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency.
Partner with executive leadership to define and execute the company’s client success strategy and long-term objectives.
Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives.
Manage budgets and resources responsibly, ensuring profitability and operational discipline.
Partner closely with Sales to support renewals, expansion opportunities, and revenue growth.
Ensure strong post-sale execution to support sales targets and client expectations.
Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap.
Lead and operate in full alignment with Stafi’s core values: **be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty.** 🎯 Requirements
8+ years of progressive leadership experience in Client Success, Operations, or Customer Experience.
Proven track record of building, managing, and scaling high-performing client success teams.
Strong understanding of law firm operations, legal services, or comparable professional services environments.
Demonstrated ability to analyze performance data, identify trends and risks, and translate insights into strategic action.
Executive-level communication and relationship-building skills, with the ability to influence senior internal and external stakeholders.
Experience designing and implementing processes, systems, and teams from the ground up is highly preferred. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Manager, Enterprise Customer Success 🔥 1 hour ago Samsara 1001 - 5000 🏢 Enterprise 🚗 Transport 🔐 Security Website LinkedIn All Job Openings Manager leading a team to enhance customer success for Samsara's enterprise clients. Driving strategic initiatives and fostering a high-performing team culture in the US with specified location restrictions. 🇺🇸 United States – Remote 💵 $101.4k - $136.4k / year 💰 Seed Round on 2014-08 ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Director, Customer Success – Partner Solutions, B2B2C 🔥 2 hours ago Allstate 10,000+ employees 💸 Finance 🤝 Non-profit Website LinkedIn All Job Openings Director of Customer Success at Allstate leading enterprise partners and shaping product strategy through customer insights. Spearhead onboarding, integration, and customer satisfaction across B2B2C space. 🇺🇸 United States – Remote 💵 $150k - $190k / year 💰 Post-IPO Equity on 2014-01 ⏰ Full Time 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor Customer Success Director – Global 🔥 3 hours ago CooperCompanies 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology ☁️ SaaS Website LinkedIn All Job Openings Customer Success Director leading global genomics initiatives at CooperSurgical. Executing strategy for customer success and engagement while enhancing operational frameworks. 🇺🇸 United States – Remote 💵 $120k - $180k / year 💰 Post-IPO Equity on 2021-12 ⏰ Full Time 🔴 Lead 🏆 Customer Success Director, Customer Success Management 🔥 4 hours ago Otelier 201 - 500 ☁️ SaaS Website LinkedIn All Job Openings Director of Customer Success Management leading a SaaS team at Otelier for client satisfaction and strategic goals. Driving exceptional customer experiences and team management in hotel industry. 🇺🇸 United States – Remote 💵 $113.5k - $167k / year ⏰ Full Time 🔴 Lead 🏆 Customer Success Director, Customer Success 🔥 5 hours ago AssistRx 501 - 1000 ⚕️ Healthcare Insurance 💊 Pharmaceuticals ☁️ SaaS Website LinkedIn All Job Openings Director of Customer Success at AssistRx, responsible for account growth and managing client expectations in the specialty pharmacy sector. 🇺🇸 United States – Remote ⏰ Full Time 🔴 Lead 🏆 Customer Success 🦅 H1B Visa Sponsor View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

data analysisperformance metricsclient lifecycle managementonboarding program designoperational efficiencybudget managementstrategic decision-makingprocess implementationteam buildingscalability

Soft Skills

leadershiprelationship buildingcommunicationcollaborationaccountabilitymentoringinfluencetrainingproblem-solvingclient satisfaction