STAFFVIRTUAL

Client Success Manager

STAFFVIRTUAL

full-time

Posted on:

Location Type: Remote

Location: Philippines

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Tech Stack

Azure

About the role

  • Work directly with Account Managers and customers to address their needs and concerns
  • Manage sales requests and collaborate with Account Managers
  • Create and process IT product and service proposals
  • Update customer information in the PSA system
  • Ensure deadlines are met and deliverables are on time
  • Conduct discussions with customers to identify areas for improvement and understand their evolving needs

Requirements

  • 2-3 years of experience in supporting customers in the MSP world
  • Strong knowledge of computer networking products and services
  • Experience with ConnectWise PSA/Manage and ConnectWise CPQ/Sell
  • Familiarity with Microsoft NCE, Azure, Fabric and Modern Software offerings
  • Some knowledge of MDM
  • Ability to juggle multiple tasks under time constraints
  • Strong communication skills with the ability to set clear expectations
  • Proficient in Microsoft Office applications
  • Willingness to become an expert with ConnectWise solutions
Benefits
  • Competitive compensation and benefits package
  • HMO Day 1 + FREE dependent coverage
  • De minimis and allowances
  • Attendance bonus
  • Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
computer networking productsConnectWise PSAConnectWise ManageConnectWise CPQConnectWise SellMicrosoft NCEAzureFabricModern SoftwareMDM
Soft Skills
communication skillstime managementtask jugglingcustomer supportcollaborationexpectation settingproblem-solvingadaptabilitycustomer relationship managementdeadline management