STAFFVIRTUAL

IT Billing Coordinator I

STAFFVIRTUAL

full-time

Posted on:

Location Type: Remote

Location: Philippines

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About the role

  • Perform new setup and renewal of IT Service Agreements in multiple billing platforms.
  • Verify submitted sales transactions utilized proper pricing structure and documentation, record changes in revenue for managed services.
  • Coordinate the collection and processing of scheduled usage data for contracts as assigned.
  • Generate daily service agreement invoices for contracts as assigned.
  • Review and produce billable Service Invoices.
  • Provide timely response to customers, Marco internal teams, and Sales Representative needs and questions by gathering information, researching issues, and preparing solutions.
  • Process contract cancellations and various adjustments to existing technology leases & agreements.
  • Analyzes and resolves billing disputes for customers.
  • Obtain proper approval from appropriate department leadership for adjustments to customer contracts and invoicing.
  • Potential to specialize in IT Leasing, Annuity Billing, and Hosted Voice solutions.
  • Act in accordance with Marco policies and procedures as set forth in the Employee Handbook.
  • Perform other related duties as assigned.

Requirements

  • An associate degree and two years of relevant experience; or equivalent combination of education and experience.
  • Superior numerical ability, basic accounting skills preferred.
  • Proficiency with business collaboration tools such as MS Office applications, including a high level of Excel knowledge.
  • Superior internal and external customer service and communication skills.
  • Enthusiastic, dedicated to the challenge of helping other people.
  • Strong attention to detail with the ability to maintain accurate and detailed reports.
  • Excellent organizational and time/task management skills, the ability to prioritize tasks, work within a defined timeline, and operate with changing priorities.
  • Function collaboratively as part of a fast-paced, client-oriented department.
  • Self-starter with the ability to perform with little or no direct supervision.
Benefits
  • Competitive compensation and benefits package
  • HMO Day 1 + FREE dependent coverage
  • De minimis and allowances
  • Attendance bonus
  • Paid time offs
  • Company-provided work setup (laptop, monitor, accessories)
  • Training, career growth, and global exposure
  • A collaborative and supportive team culture
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billing platformspricing structurerevenue managementservice agreement invoicingbilling dispute resolutioncontract managementaccounting skillsnumerical abilitydata analysisreport generation
Soft Skills
customer servicecommunication skillsattention to detailorganizational skillstime managementtask prioritizationcollaborationself-starterproblem-solvingenthusiasm