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ADA Customer Agent – Contact Center
Stafford Communications GroupADA Customer Agent assisting with accessibility inquiries and disabilities. Responding to customer needs and coordinating necessary services for compliance with ADA guidelines.
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Respond to customer inquiries related to accessibility and disability accommodations
- Coordinate services such as interpreters (ASL or language access)
- Assist customers experiencing accessibility barriers with products, services, websites, or facilities
- Educate customers on available accessibility options and services
Requirements
What you’ll need- Customer service or call center experience
- Strong communication and active listening skills
- Basic knowledge of ADA principles or willingness to learn
- Familiarity with CRM systems (e.g., Salesforce, Zendesk, ServiceNow)
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
strong communicationactive listening