Customer Service Representative

Stafford Communications Group

Customer Service Representative providing support for consumer packaged goods, troubleshooting issues and handling inquiries via phone, text, and chat.

Posted 5/12/2026full-timeRemote • Idaho • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer incoming phone calls, texts, chats and respond to written communications.
Troubleshoot any issues related to the consumer product.
Identify and analyze consumer concerns; take or recommend appropriate actions; formulate alternative solutions; and follow-up to ensure problems are resolved.
Complete assignments in a thorough, accurate, and timely manner, achieving expected outcomes.
Prioritize and handle multiple responsibilities.
Provide information, support, and guidance to consumers.
Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.
Fully, accurately, and immediately document all telephone calls in the appropriate CRM system.

Requirements

What you’ll need

Interpersonal and relationship management skills.
Strong verbal and written communication including active listening and reflection with the goal of gathering information, problem solving and diffusing difficult callers.
Ability to maintain professional behavior in stressful situations.
Ability to navigate between several computer screens (e.g., CRM Software such as Salesforce, ACD System such as Amazon Connect and Genesys, Email and Web Browser) while actively listening and entering customer information.

Benefits

Comp & perks

We are a place for people who love helping others.
Committed to superior account management and continual improvement.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillsrelationship managementverbal communicationwritten communicationactive listeningproblem solvingstress managementcustomer service etiquette