Customer Service Representative

Stafford Communications Group

Customer Service Representative answering calls and resolving issues for consumer products. Supporting clients in healthcare, pharmaceutical, food, and beauty care industries with multi-channel communication.

Posted 5/12/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Answer incoming phone calls, texts, chats and respond to written communications.
Troubleshoot any issues related to the consumer product.
Identify and analyze consumer concerns; take or recommend appropriate actions; formulate alternative solutions; and follow-up to ensure problems are resolved.
Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.

Requirements

What you’ll need

Interpersonal and relationship management skills.
Strong verbal and written communication including active listening and reflection.
Ability to maintain professional behavior in stressful situations.
Ability to navigate between several computer screens while actively listening and entering customer information.

Benefits

Comp & perks

Health insurance
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillsrelationship managementverbal communicationwritten communicationactive listeningreflectionprofessional behaviorstress managementproblem-solvingcustomer service etiquette