Virtual Medical Front Desk, Medical Receptionist – Pain & Spine

Staffing For Doctors

Bilingual virtual receptionist supporting a U.S. pain-management and spine practice.

Posted 8/4/2026full-timeRemote • 🇪🇨 EcuadorJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient communications, scheduling, and maintaining accurate medical records while ensuring HIPAA compliance. Proficient in handling insurance verification and providing exceptional customer service in a fast-paced medical environment.

Highest-signal resume keywords

Bilingual In English And SpanishExperience With eClinicalWorks (eCW)Appointment Scheduling And Calendar ManagementInsurance Verification And Eligibility ChecksExperience In Pain Management Or Related Specialties

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationPrior AuthorizationsAppointment SchedulingMedical Record Management

Soft Skills

Excellent CommunicationMultitaskingOrganizational SkillsAttention To DetailCustomer Service

Tools & Technologies

EClinicalWorks (eCW)

Industry Keywords

HIPAA CompliancePatient Care CoordinationMedical Administrative SupportU.S.-Based Medical PracticeHigh-Volume Patient Calls

About the role

Key responsibilities & impact

Answer high-volume inbound patient calls professionally and courteously
Make outbound calls for appointment confirmations, rescheduling, reminders, and follow-up
Schedule, reschedule, and cancel patient appointments while managing multiple provider calendars
Register new patients and update demographics, insurance information, and medical records in the EMR
Manage and maintain accurate patient records in eClinicalWorks (eCW)
Verify insurance eligibility and benefits prior to appointments
Assist with prior authorizations, referrals, and other insurance-related administrative tasks as needed
Route messages, prescription refill requests, and clinical inquiries to the appropriate provider or department
Coordinate with providers, clinical staff, imaging centers, and pharmacies to ensure continuity of patient care
Maintain HIPAA compliance and protect patient confidentiality at all times
Provide exceptional customer service while ensuring a positive patient experience

Requirements

What you’ll need

Fluent English and Spanish (spoken and written)
Minimum of 2 years of experience supporting a U.S.-based medical practice
Previous experience as a Medical Receptionist, Front Desk Coordinator, Medical Administrative Assistant, Patient Coordinator, or Medical Assistant
Experience handling high-volume inbound and outbound patient calls
Strong appointment scheduling and calendar management experience
Experience using eClinicalWorks (eCW) is strongly preferred
Experience with insurance verification, eligibility checks, prior authorizations, and referrals is highly preferred
Experience in Pain Management, Spine, Orthopedics, Neurosurgery, Physical Medicine & Rehabilitation (PM&R), Sports Medicine, or similar specialties is highly preferred
Excellent communication, multitasking, and organizational skills
Strong attention to detail and ability to work independently in a remote environment

Benefits

Comp & perks

Full-time contractor position
40 hours per week
Negotiable pay rate depending on skillset and experience
Monday through Friday schedule, 8 AM to 4 PM CST