Bilingual Intake Specialist, Law Firm

Staff Outsource Solutions

Bilingual Intake Specialist for law firm, managing client inquiries and case information remotely. Conducting interviews and collaborating with legal staff for effective onboarding.

Posted 4/21/2026full-timeRemote • BelizeJuniorWebsite

About the role

Key responsibilities & impact

Conduct outbound calling and answer incoming calls, emails, and online inquiries from potential clients.
Conduct initial client interviews to gather necessary case details.
Assess case eligibility based on firm criteria and schedule consultations.
Maintain accurate and organized client records in the CRM system.
Provide general information about legal services while maintaining confidentiality.
Follow up with potential clients to ensure a smooth intake process.
Collaborate with attorneys and legal staff to streamline case onboarding.

Requirements

What you’ll need

Bilingual fluency in English and Spanish
Prior experience in a law firm, customer service, or intake role is a plus.
Excellent communication, active listening, and interpersonal skills.
Strong attention to detail and ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and client management software.
Ability to handle sensitive information with professionalism and discretion.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communicationactive listeninginterpersonal skillsattention to detailmultitaskingprofessionalismdiscretion