Admin, Customer Support Specialist

Staff Outsource Solutions

Admin & Customer Support Specialist providing remote customer service while supporting administrative operations. Ideal for organized individuals skilled in multi-tasking and customer interactions.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provide exceptional customer support via phone, email, and chat
Handle inbound inquiries and resolve customer concerns in a timely and professional manner
Maintain accurate records of customer interactions and updates in the system
Assist with administrative tasks such as data entry, scheduling, and reporting
Support internal teams with coordination and documentation
Perform outbound calls as needed (follow-ups, confirmations, or basic outreach)
Help improve processes to enhance overall customer experience

Requirements

What you’ll need

Proven experience in customer support, administrative support, or a similar role
Strong verbal and written English communication skills
Neutral or minimal accent with a clear and professional phone presence is required
Highly organized with strong attention to detail
Ability to multitask and manage time effectively
Tech-savvy and comfortable using CRM tools and communication platforms
Nice to Have: Experience working remotely
Nice to Have: Background in virtual assistance or administrative roles
Nice to Have: Familiarity with CRM systems (e.g., Salesforce, HubSpot, Zoho)
Nice to Have: Experience handling basic outbound calls or customer follow-ups

Benefits

Comp & perks

Remote work environment
Competitive compensation
Opportunity for growth and long-term collaboration
Supportive and dynamic team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer supportadministrative supportdata entryschedulingreportingoutbound callscustomer follow-ups

Soft Skills

verbal communicationwritten communicationorganizational skillsattention to detailmultitaskingtime managementprofessional phone presence