Staff Outsource Solutions

Admin, Customer Support Specialist

Staff Outsource Solutions

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Provide exceptional customer support via phone, email, and chat
  • Handle inbound inquiries and resolve customer concerns in a timely and professional manner
  • Maintain accurate records of customer interactions and updates in the system
  • Assist with administrative tasks such as data entry, scheduling, and reporting
  • Support internal teams with coordination and documentation
  • Perform outbound calls as needed (follow-ups, confirmations, or basic outreach)
  • Help improve processes to enhance overall customer experience

Requirements

  • Proven experience in customer support, administrative support, or a similar role
  • Strong verbal and written English communication skills
  • Neutral or minimal accent with a clear and professional phone presence is required
  • Highly organized with strong attention to detail
  • Ability to multitask and manage time effectively
  • Tech-savvy and comfortable using CRM tools and communication platforms
  • Nice to Have: Experience working remotely
  • Nice to Have: Background in virtual assistance or administrative roles
  • Nice to Have: Familiarity with CRM systems (e.g., Salesforce, HubSpot, Zoho)
  • Nice to Have: Experience handling basic outbound calls or customer follow-ups
Benefits
  • Remote work environment
  • Competitive compensation
  • Opportunity for growth and long-term collaboration
  • Supportive and dynamic team
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportadministrative supportdata entryschedulingreportingoutbound callscustomer follow-ups
Soft Skills
verbal communicationwritten communicationorganizational skillsattention to detailmultitaskingtime managementprofessional phone presence