StackedSP

Customer Success Manager

• Develop and own the complete partner success playbook for accounting firms—from onboarding to activation to expansion.
• Guide partners as they redesign their workflows to become AI-native, serving as both strategist and product expert.
• Work cross-functionally across CX, Sales, Partnerships, Product, and Engineering to deliver a world-class partner experience.
• Support partners through trial, activation, workflow adoption, and long-term expansion.
• Serve as the voice of the accountant—turning partner insights into clear, structured feedback for internal teams.
• Track and optimize key metrics such as activation rates, engagement, expansion velocity, and pipeline growth.
• Help build the GTM function from 0→1, with opportunities to mentor, hire, and shape future partner success teams.

Partner Growth & Success Manager