Stable

Customer Success Manager

Stable

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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About the role

  • Build strong, long-term relationships with customers by staying in regular communication and efficiently resolving issues with solutions tailored to their needs.
  • Coordinate with Sales to guide customers through a smooth onboarding and conduct training so that customers understand Stable’s systems and are set up for success.
  • Act as the primary point of contact for daily operations and troubleshooting questions for assigned customer accounts.
  • Conduct quarterly and annual customer success sessions to ensure customers get the most value out of our service, issues are resolved proactively and customer goals are met.
  • Evaluate churn risk for each customer and proactively manage dissatisfaction to drive retention throughout the customer life cycle.
  • Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of Stable.
  • Identify and prioritize product & service updates that solve for customer needs and account for trends.
  • Collect customer insights and form strong product opinions that directly influence the product roadmap

Requirements

  • Bachelor’s Degree or equivalent experience in Customer Success, Customer Support, Sales, Business Development, Account Management or a related field
  • 4+ years in Customer Success, Consulting, Business Development, Sales or related fields
  • Proven experience building strong customer relationships and efficiently communicating internal and external voices
  • Previous experience working in a growing, scaling CSM team
  • Excellent written, verbal, presentation and video communication skills, with the ability to adapt conversations for technical and non-technical audiences
  • Comfortable working within Customer Success Management software
  • Travel at least quarterly for company offsites
Benefits
  • Competitive salary and generous equity 🚀
  • Unlimited paid time off 🏖
  • Medical, dental, and vision insurance 🏥
  • Home office set-up 🖥
  • Hybrid role 💻🏢
  • Opportunities to shape the future of Stable and grow into leadership roles 💌
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessCustomer SupportSalesBusiness DevelopmentAccount ManagementCustomer Success Management software
Soft Skills
relationship buildingcommunicationproblem solvingpresentation skillsadaptability
Certifications
Bachelor’s Degree