Customer Service Representative

Stabilus

Customer Service Representative providing high levels of customer service through timely responses to inquiries. Key role in customer interface and requires strong collaboration within the organization.

Posted 5/12/2026full-timeAuburn Hills • Missouri • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

The Customer Service Representative for Destaco is responsible for providing high levels of customer service through accurate and timely response to customer order placement, credit requests, and other customer inquiries.
S/he is a key part of Destaco’s customer interface and responsible for meeting key metrics that contribute to service, quality, and on-time delivery.
S/he will demonstrate a sense of urgency to the customer, ensuring follow-up and resolution to build and strengthen customer relationships.
S/he will learn and maintain product knowledge and collaborate across the organization to provide accurate and timely information to ensure customer satisfaction.
The Customer Service Representative reports to Customer Service Manager and is located in Auburn Hills, MI.
This position requires the ability to work and communicate globally and virtually with Sales, Product and Applications Engineering, Manufacturing, Field Service and Technical Support.

Requirements

What you’ll need

Requires 2-4 years of experience in customer service
Experience in a manufacturing environment preferred
Experience with MS Office Applications required
Office 2007/10 experience (Word, Excel, Power Point, Access and Project a plus)
Experience with customer satisfaction surveys a plus
High energy, strong interpersonal skills, prefers to work in team environment
Analytical thinker, ability to make decisions and problem solve in a timely manner
Ability to manage multiple tasks and projects and meet deadlines
Flexible, learns quickly, willing to change with the needs of the customer and markets
Ability to work collaboratively an maintain positive relationships with colleagues, internal and external customers, and manage stressful situations with a positive attitude
Excellent communicator including facilitation, verbal, and written skills
Ability to provide service status, and maintain a high level of communication

Benefits

Comp & perks

No travel is required

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceproduct knowledgecustomer satisfaction surveysanalytical thinkingproblem solvingproject management

Soft Skills

interpersonal skillsteamworkflexibilitycommunicationstress management