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Public Technology Assistant
St. Louis Public LibraryPublic Technology Assistant helping users with technology issues and training at St. Louis Public Library.
About the role
Key responsibilities & impact- Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment for customers and staff
- Plan and lead training sessions and programs for staff and customers
- Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.
- Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
- Provide one-on-one assistance for customers through Tech Connect appointments
- Be cross-trained to work in Circulation as needed
Requirements
What you’ll need- At least six months of customer service experience
- An associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED.
- Strong communication, writing, speaking, and organizational skills.
- Comfort with using and learning technology as the Library continues to evolve.
Benefits
Comp & perks- Competitive salary range starting at $18.67/hr.
- Medical, dental and life insurance
- Paid vacation, holidays, and sick days
- 401(a) Plan
- 457(b) Deferred Compensation Plan
- Partial tuition reimbursement for approved courses
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Writing SkillsSpeaking Skills
Certifications
Associate's DegreeHigh School DiplomaGED