FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Public Technology Assistant
St. Louis Public LibraryPublic Technology Assistant helping users with technology issues and training at St. Louis Public Library.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and the ability to assist users with technology in a library setting. Capable of planning and leading training sessions while effectively communicating with staff and management.
Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsTraining Program LeadershipTechnology TroubleshootingOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Writing SkillsSpeaking Skills
Tools & Technologies
Library ComputersPersonal DevicesHelp Desk Systems
Certifications & Qualifications
Associate's DegreeHigh School DiplomaGED
Industry Keywords
Library ServicesTech ConnectCustomer AssistanceCirculation
About the role
Key responsibilities & impact- Assist customers with the utilization of Library computers, personal devices or other equipment and troubleshoot Library equipment for customers and staff
- Plan and lead training sessions and programs for staff and customers
- Participate in regular team discussions regarding technology, Library services, customer assistance, and other topics.
- Communicate with managers regarding needed maintenance or Help Desk tickets for issues with technology.
- Provide one-on-one assistance for customers through Tech Connect appointments
- Be cross-trained to work in Circulation as needed
Requirements
What you’ll need- At least six months of customer service experience
- An associate’s degree or equivalent from a two-year college or technical school is preferred; a high school diploma, or GED.
- Strong communication, writing, speaking, and organizational skills.
- Comfort with using and learning technology as the Library continues to evolve.
Benefits
Comp & perks- Competitive salary range starting at $18.67/hr.
- Medical, dental and life insurance
- Paid vacation, holidays, and sick days
- 401(a) Plan
- 457(b) Deferred Compensation Plan
- Partial tuition reimbursement for approved courses
- Professional development