Call Center Agent

ST Engineering North America

Call Center Agent providing first level support via ticketing, email, and phone to aerospace customers. Managing help desk queues and resolving technical issues in a timely manner.

Posted 5/8/2026full-timeBaltimore • Maryland • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $36 per hourWebsite

Tech Stack

Tools & technologies

OracleSFDC

About the role

Key responsibilities & impact

Support operations by providing first level of support via ticketing, email, and phone to aerospace customers
Manage, maintain, and prioritize help desk queues effectively
Identify, investigate, resolve, and follow-up on problems presented by internal and external customers regarding aviation issues
Document, track, and monitor technical issues to ensure timely resolution
Provide timely follow-up to client issues to ensure contractual timeframes and guidelines are met
Use appropriate business systems to track and resolve customer issues

Requirements

What you’ll need

Associate Degree required
3-4 years of college preferred
Excellent PC skills, experience using MS Office suite, MS Outlook and Excel
Flexible in work hours scheduling as business needs require including some weekends and/or evenings
Prefer experience using system software such as Salesforce.com, IFS, SAP, Oracle, etc.
Five or more years’ experience in a contact center or help desk environment highly preferred
Aviation background preferred
U.S. Person status or government authorization required for access to export-controlled technology

Benefits

Comp & perks

Medical, Dental, and Vision coverage starting from start date
Health Flexible Spending Accounts
Free Onsite Gym with weekly fitness classes
Immediate 401k vesting
Educational Assistance
Life Insurance
Paid Time off (Permissive for exempt staff)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ticketinghelp desk managementproblem resolutiontechnical documentationcustomer issue tracking

Soft Skills

communicationflexibilityprioritizationcustomer service

Certifications

Associate Degree