Patient Experience – Service Recovery Advisor

SSM Health

Patient experience advisor improving satisfaction, loyalty, and quality outcomes for SSM Health. Analyzing feedback, coaching care teams, and resolving patient complaints and grievances.

Posted 8/10/2026full-timeSt. Louis • Montana • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in analyzing patient experience feedback and implementing strategies to improve patient satisfaction. Proficient in developing training programs and facilitating communication pathways to enhance service recovery and stakeholder engagement.

Highest-signal resume keywords

Patient Experience ImprovementCoaching and Training DevelopmentSAS Software ExperiencePower BI ExperienceRelationship Building

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Experience AnalysisData EntryReporting MechanismsService RecoveryEducational Program Development

Soft Skills

Detail OrientedCompassionate CommunicationProblem Resolution

Tools & Technologies

SAS SoftwarePower BI

Industry Keywords

Patient FeedbackStakeholder PerspectivesGrievance ResolutionHealthcare ConsultingMetro St. Louis Region

About the role

Key responsibilities & impact

Analyze patient experience feedback, survey scores, comments, focus groups, advisory councils, complaints, observations, and stakeholder perspectives
Coach leaders, managers, frontline staff, departments, and select areas on patient experience improvement
Develop and implement strategies, programs, services, training, coaching, and tactics to improve patient experience scores
Build reporting mechanisms and communication pathways for targeted improvement initiatives
Develop and facilitate in-services, educational programs, targeted coaching, and training
Facilitate timely, respectful, and compassionate resolution of patient and customer complaints and grievances
Provide patient experience and service recovery referrals to appropriate stakeholders and responsible parties
Serve as liaison and consultant to committees, senior leadership, ministry leaders, and teams
Work in a constant state of alertness and safe manner
Perform other duties as assigned

Requirements

What you’ll need

Associate's degree or equivalent years of experience and education
Five years' experience
Ability to build relationships
Detail oriented
Knowledge of patient experience
Experience with SAS software is beneficial
Experience with Power BI is beneficial
Frequent lifting/carrying and pushing/pulling objects weighing 0–25 lbs
Frequent sitting, standing, walking, reaching, and repetitive foot/leg and hand/arm movements
Frequent use of vision and depth perception for near and far distances and to identify and distinguish colors
Frequent use of hearing and speech for oral communication
Ability to hear alarms and malfunctioning machinery
Frequent keyboard use/data entry
Occasional bending, stooping, kneeling, squatting, twisting, and gripping
Occasional lifting/carrying and pushing/pulling objects weighing 25–50 lbs
Rare climbing
No required professional license and/or certifications
Must reside within the metro St. Louis region
Ability to work Monday through Friday, 8:00 AM to 4:30 PM

Benefits

Comp & perks

One week of paid parental leave for eligible team members for newborns or newly adopted children, pro-rated based on FTE
DailyPay voluntary benefit providing eligible hourly team members instant access to earned, unpaid base pay before payday; fees may apply
Upfront tuition coverage through FlexPath Funded for eligible team members
Comprehensive benefits package