Senior Office Assistant

SSM Health

Welcome Center Office Assistant at SSM Health coordinating patient onboarding and support processes. Collaborating with a team of Office Assistants and Registered Nurses to ensure a smooth experience.

Posted 6/16/2026part-timeRemote • Wisconsin • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Welcome and orient new primary care patients and DHP/Medica members.
Provide clear information about clinics, services, and care team structure.
Support patients in understanding available resources and answering general questions.
Assist patients in selecting or updating their Primary Care Provider (PCP).
Initiate MyChart activation and guide patients through account setup.
Document PCP changes in the chart and leave provider-facing notes.
Coordinate initial appointments with the selected provider.
Manage outreach lists (DHP new patients, ED/UC no PCP, unattributed lists).
Support new patient scheduling received from clinics or PODs.
Request, track, and route external medical records.
Begin registration and ensure demographic accuracy prior to RN review.
Handle MyChart in-basket activities appropriate for OA workflows.
Assist in triaging non-clinical calls and routing to appropriate teams.
Provide support for patients calling the wrong department vs. onboarding needs.
Collaborate with RNs to ensure smooth handoff for chart preparation steps.

Requirements

What you’ll need

High School diploma/GED or 10 years of work experience
Two years' experience
Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
Frequent use of hearing and speech to share information through oral communication.
Ability to hear alarms, malfunctioning machinery, etc.
Frequent keyboard use/data entry.
Occasional bending, stooping, kneeling, squatting, twisting and gripping.
Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
Rare climbing.

Benefits

Comp & perks

Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryMyChart activationmedical record trackingappointment coordinationdemographic accuracychart documentationpatient schedulingtriaging callsoutreach managementprovider-facing notes

Soft Skills

communicationcollaborationpatient supportorganizational skillsproblem-solvingattention to detailcustomer serviceadaptabilityinterpersonal skillstime management

Certifications

High School diplomaGED