SSM Health

Call Center Representative

SSM Health

full-time

Posted on:

Location Type: Hybrid

Location: St. Louis • Montana • 🇺🇸 United States

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Job Level

SeniorLead

About the role

  • Answers incoming calls and performs triage of inquiries.
  • Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
  • Collects relevant caller data to assist with measurement, tracking and reporting activities.
  • Track inquiries, questions and answers and provide resolution.
  • May perform clerical or administrative duties.
  • Performs other duties as assigned.

Requirements

  • High School diploma/GED or 10 years of work experience
  • No experience required
Benefits
  • Paid Parental Leave : we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
  • Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
  • Upfront Tuition Coverage : we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
communicationcustomer serviceproblem-solvingdata collectiontriageadministrative skills
Certifications
High School diplomaGED