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SSIU | South Shore Insurance Underwriters

Processing Specialist

SSIU | South Shore Insurance Underwriters

Processing Specialist serving as the welcoming face of the Managing General Agency. Delivering superior customer service to retail agent partners and clients in a hybrid role.

Posted 6/25/2026full-timeDaphne • Alabama • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact
  • Serve as a point of contact for retail agent partners and clients, providing fast, friendly, and accurate service via phone and digital communication
  • Review and process applications with accuracy
  • Use management system(s) to record information as well as communicate with clients
  • Process endorsements (policy changes) and cancellations in accordance with training and company guidelines
  • Support operational functions including reports, inspections, policy audits, and surplus lines documentation
  • Assist with surplus lines tax filings and compliance and coordinate with applicable state insurance boards, as needed
  • Maintain organized, detailed records to ensure compliance, efficiency, and excellent service
  • Jump in to support the team with additional tasks as needed — because teamwork makes everything run smoother

Requirements

What you’ll need
  • High school diploma or equivalent (college coursework or degree preferred)
  • One to two years of customer service experience; insurance experience preferred
  • Working knowledge of Windows PC, Microsoft Word, Excel, and Outlook
  • Ability to remain calm, professional, and solution-oriented in fast-paced or stressful situations

Benefits

Comp & perks
  • 100% employer-paid health and dental benefits
  • Generous paid time off
  • 12 paid holidays each year
  • Flexible work arrangements
  • 401(k) with a 4% company safe harbor match

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
customer serviceapplication processingpolicy changescompliancerecord keepingreport generationinspectionspolicy auditssurplus lines documentationtax filings
Soft Skills
communicationteamworkproblem-solvingprofessionalismattention to detailcalmness under pressureorganizational skillsadaptabilitysolution-orientedefficiency
Certifications
high school diplomacollege courseworkinsurance experience