System Support Specialist

SRS Distribution Inc.

System Support Specialist providing technical support and application support on ERP systems. Collaborating across teams in a hybrid environment to enhance productivity and reduce downtime.

Posted 5/20/2026full-timeMcKinney • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERPITSMServiceNow

About the role

Key responsibilities & impact

Provide excellent application support on the phone, in person and through ServiceNow ticket resolution.
Ensure service levels are met.
Keep the system running; respond to issues; answer user questions regarding system features, functionality, and provide resolutions to address issues.
Ability to support and train on any product or software that interfaces with the ERP; engage all parties with troubleshooting when needed.
Define problems, analyze symptoms, perform root cause analysis, and document resolution.
Provide excellent customer service to customers and end-users.
Support 3rd party products that interface with core ERP.
Assist with projects to implement or enhance software; help with software requirements gathering, design, documentation, unit testing and integration.
Will assist in the planning, executing, and implementation for these projects.
Train team on any new process or procedures and to keep team updated with new changes.
Stand in for the Manager, assist and provide support.

Requirements

What you’ll need

High School Diploma, GED or equivalent required
Bachelor’s degree in IT, Business, or related field preferred
3+ years of experience supporting a fully integrated software solution (ERP)
Agility knowledge would be an advantage
Strong written and verbal communication skills
Ability to work independently and collaboratively within a team environment
Demonstrated adaptability to fast-paced, dynamic environments
Experience with ServiceNow or other ITSM tools preferred
Previous experience in the distribution industry would be ideal
Strong organization and time management skills
Strong problem-solving skills.
Ability to work independently and as part of a team

Benefits

Comp & perks

Competitive weekly/bi-weekly pay
discretionary bonuses
401(k) with company match
Employee Stock Purchase Plan
paid time off (vacation, sick, volunteer, holidays, birthday, floating)
medical/dental/vision
flexible spending accounts
company-paid life and short-term disability
plus optional long-term disability, and additional life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ERProot cause analysissoftware requirements gatheringunit testingintegration

Soft Skills

customer servicecommunicationteam collaborationadaptabilityorganizationtime managementproblem-solving

Certifications

High School DiplomaGEDBachelor’s degree in ITBachelor’s degree in Business