Customer Service Associate

SRS Distribution Inc.

Customer Service Associate responsible for accurate order entry and client interactions at a landscaping supply company. Requires multitasking skills for inventory management and logistics coordination.

Posted 5/13/2026full-timeRocklin • California • 🇺🇸 United StatesJuniorMid-Level💰 $22 - $23 per hourWebsite

About the role

Key responsibilities & impact

Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times
Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment
Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy
Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction
Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities
Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery
Responsibilities include a mix of sales counter duties and warehouse tasks, supported by modern sales systems and a commitment to maintaining an organized workspace

Requirements

What you’ll need

Prior experience in a customer service or sales role is preferred
Experience or familiarity with point-of-sale systems and order entry procedures
Capability to pass a pre-employment background/drug test
Bilingual proficiency in English and Spanish is a PLUS
Previous experience with irrigation or landscaping products is a PLUS
Forklift operation experience/Current forklift certification a PLUS

Benefits

Comp & perks

Competitive weekly/bi-weekly pay
Discretionary bonuses
401(k) with company match
Employee Stock Purchase Plan
Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
Medical/dental/vision
Flexible spending accounts
Company-paid life and short-term disability
Optional long-term disability
Additional life insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicesales order creationorder fulfillmentinventory managementlogistics coordinationpoint-of-sale systemsorder entry proceduresforklift operation

Soft Skills

communicationcustomer interactionteam collaborationprofessional demeanororganizational skills

Certifications

forklift certification