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Customer Service Associate
SRS Distribution Inc.Customer Service Associate responsible for customer interactions, order processing, and logistics coordination. Working in St.
About the role
Key responsibilities & impact- Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations
- Accurately process and manage customer transactions at the sales counter using the company’s computer system
- Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs
- Coordinate and schedule truck deliveries with precision
- Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities
- Collaborate with management and team members to communicate customer needs and special order material requests
- Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service
Requirements
What you’ll need- Prior experience in a customer service or sales role is preferred
- Experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty
- Proficiency in basic computer operations and internet navigation
- Experience or familiarity with point-of-sale systems and order entry procedures
- Capability to handle physical demands, including lifting up to 50 lbs
- Ability to work in varied conditions, including warehouses and outdoor environments
- Willingness and ability to work overtime as needed during the peak season
- Capability to pass a pre-employment background/drug test
- Bilingual proficiency in English and Spanish preferred
- Previous experience with irrigation or landscaping products preferred
- Forklift operation experience/Current forklift certification preferred
Benefits
Comp & perks- Competitive weekly/bi-weekly pay
- Discretionary bonuses
- 401(k) with company match
- Employee Stock Purchase Plan
- Paid time off (vacation, sick, volunteer, holidays, birthday, floating)
- Medical/dental/vision
- Flexible spending accounts
- Company-paid life and short-term disability
- Optional long-term disability
- Additional life insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesales transactionssales ordersinventory managementpoint-of-sale systemsorder entry proceduresforklift operation
Soft Skills
customer satisfactioncustomer retentioncustomer loyaltycollaborationcommunication
Certifications
forklift certification