SRM Technologies

SaaS Engineer

SRM Technologies

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

ServiceNow

About the role

  • Administer and maintain SaaS platforms: Slack, Zoom, Google Workspace, ServiceNow, and Jira.
  • Ensure ≥99.9% service availability, reliability, and performance.
  • Implement and enforce SaaS security configurations aligned with CIS benchmarks and vendor best practices.
  • Design, develop, and maintain integrations between SaaS platforms and internal systems.
  • Provide L2/L3 support for collaboration platform-related issues.
  • Generate monthly reports on platform usage, adoption, system performance, and incident trends.
  • Manage platform updates, patches, and feature rollouts.

Requirements

  • Bachelor’s degree in Computer Science, Information Technology, or related field.
  • 3–7+ years of experience in SaaS/platform engineering or administration.
  • Hands-on experience with Slack, Zoom, Google Workspace, ServiceNow, and Jira.
  • Strong understanding of SaaS security and identity management (SSO, MFA, RBAC).
  • Experience with APIs, scripting, and automation tools.
  • Knowledge of ITIL processes (Incident, Change, Problem Management).
Benefits
  • This is a remote position.
  • Health insurance
  • Professional development opportunities
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaS administrationAPI integrationscriptingautomation toolsSaaS securityidentity managementSSOMFARBACITIL processes