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Business Analyst
SR International IncorporationBusiness Analyst supporting IT system development for Child Welfare systems in Pennsylvania. Involves gathering requirements, managing transitions, and facilitating stakeholder collaboration.
Tech Stack
Tools & technologiesAzureServiceNowTFS
About the role
Key responsibilities & impact- Gather, analyze, and document business, functional, and user requirements
- Support IT systems including CWIS, AFCARS reporting, and Title IV-E systems
- Assist in transition to the Child Welfare Case Management (CW CM) system
- Manage defects, change requests, and system enhancements
- Track project progress, timelines, and deliverables
- Provide status reporting and ensure compliance with state and federal requirements
- Support User Acceptance Testing (UAT), deployment, and issue resolution
- Perform data quality analysis and compliance tracking
- Collaborate with stakeholders, SMEs, and cross-functional teams
- Facilitate meetings, workshops, and presentations
- Support end users and resolve business and technical issues
- Maintain documentation using Microsoft tools and systems such as TFS, Azure DevOps, MTM, ServiceNow
Requirements
What you’ll need- 7+ years of experience in Business Analysis and requirements development
- Strong knowledge of business analysis principles and techniques
- Experience supporting system development, testing, and deployment
- Strong communication, analytical, and problem-solving skills
- Ability to manage multiple priorities and stakeholders
- Proficiency in Microsoft tools ( Excel, Word, PowerPoint, Outlook )
- IIBA certification (preferred)
- Experience in Child Welfare or Human Services domain
- Experience with Azure DevOps, TFS, ServiceNow, or similar tools
Benefits
Comp & perks- Flexible work from home options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisrequirements developmentdata quality analysiscompliance trackingUser Acceptance Testingsystem developmenttestingdeploymentproblem-solvinganalytical skills
Soft Skills
communicationcollaborationstakeholder managementorganizational skillsfacilitationpresentation skillsability to manage multiple priorities
Certifications
IIBA certification