eServices Management Analyst / Tax Analyst

SR International Incorporation

eServices Management Analyst supporting analysis and optimization of taxpayer service programs at State of Arizona. Collaborating with IT and vendors to drive continuous improvement initiatives.

Posted 5/5/2026contractPhoenix • Arizona • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AzureMS SQL ServerSQL

About the role

Key responsibilities & impact

Analyze eServices programs, policies, procedures, and systems to improve efficiency
Identify and eliminate non-value-added processes
Act as liaison between IT teams, business users, and vendors
Provide technical and functional support for internal and external customers
Conduct management studies, reporting, and process improvement initiatives
Support QA testing, system analysis, and data validation
Prepare reports and present recommendations to leadership
Ensure compliance with tax regulations, policies, and standards

Requirements

What you’ll need

Minimum 3 years of management analysis experience
At least 1 year of tax-related service or administration experience
Experience with customer service/technical support (internal and external)
Strong analytical, problem-solving, and communication skills
Bachelor’s degree in Business, Computer Information Systems, or related field (preferred)
Experience with XML (Altova XMLSpy preferred)
SQL (MS SQL Server Management Studio) experience (preferred)
Azure DevOps experience (preferred)
QA Testing experience (preferred)

Benefits

Comp & perks

Overtime available

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

management analysistax-related servicecustomer servicetechnical supportanalytical skillsproblem-solvingXMLSQLQA Testingprocess improvement

Soft Skills

communication skills