Call Center Agent
SR International Incorporation
full-time
Posted on:
Location Type: Remote
Location: Arizona • United States
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Salary
💰 $20 per hour
Job Level
About the role
- Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to tax compliance, delinquency and general information requests
- Answering incoming phone calls in a fast-paced environment
- Resolving Tier 1 level issues
- Reviewing taxpayer accounts
- Verifying, gathering and simultaneously updating key information
- Educating taxpayers of online resources and current tax policies
- Submitting requests for payment arrangements
- Documenting actions taken into multiple systems
- Participating in all team engagement activities
- Meeting performance expectations
Requirements
- 1 year of recent call center experience
- Strong ability to multitask
- Basic use of Microsoft Word, Excel and Google Workspace
- Basic math skills (addition, subtraction, multiplication and division)
- Great interpersonal skills
- Creative in problem solving
- Goal oriented
- Organized
- Local candidates must specify current location in their resume
Benefits
- 100% Remote
- Intensive 3 weeks training from 8:30am to 5pm
- Possibility of future permanent employment for successful candidates
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
call center experiencetax compliancetax policiesbasic math skillsmultitasking
Soft Skills
interpersonal skillsproblem solvinggoal orientedorganized