eServices Management Analyst 3
SR International Incorporation
contract
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • United States
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Salary
💰 $29 per hour
About the role
- Analyze eServices programs, policies, procedures, and workflows
- Identify and eliminate non-value-added process steps
- Gather and document business and operational requirements
- Act as a liaison between business users, IT teams, and vendors
- Support internal and external customers; resolve service issues
- Perform QA testing and assist with system validation
- Prepare reports, surveys, and management studies
- Present findings and recommendations to leadership
- Support compliance with tax laws, regulations, and agency policies
- Participate in Lean and continuous improvement initiatives
- Develop documentation, manuals, and training materials
Requirements
- Minimum 3 years of management or business analysis experience
- At least 1 year of experience in tax-related services, administration, government, or regulatory environments
- Experience providing customer service or technical support
- Strong analytical, problem-solving, and communication skills
- Experience analyzing business programs, policies, and processes
- Proficiency with MS Office and Google Workspace (Gmail, Docs, Sheets)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business analysisQA testingprocess analysisdocumentationrequirements gatheringsystem validationreport preparationLean methodologycontinuous improvement
Soft Skills
analytical skillsproblem-solvingcommunication skillscustomer serviceliaison skills