SR International Incorporation

Senior User Experience (UX) Researcher – BA3

SR International Incorporation

full-time

Posted on:

Location Type: Hybrid

Location: Harrisburg • Pennsylvania • United States

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Salary

💰 $90 per hour

Job Level

Senior

About the role

  • Lead UX research, discovery, and usability testing sprints to identify opportunities for innovation
  • Conduct user research through interviews, shadowing, and observation of frontline staff
  • Analyze existing systems, workflows, and data flows
  • Map end-to-end user journeys and identify pain points and inefficiencies
  • Produce actionable UX artifacts including journey maps, user stories, research findings, and recommendations
  • Collaborate with cross-functional teams including product managers, designers, developers, project teams, and program staff
  • Communicate insights clearly to support prioritization and implementation of automation and modernization efforts
  • Build trusted relationships with stakeholders and advocate for the voice of the user within a public-sector environment

Requirements

  • 2+ years experience in Health & Human Services or Benefits Delivery programs such as SNAP, Medicaid, TANF, or Unemployment Insurance
  • Strong expertise in UX Research and User-Centered Design practices
  • 2+ years of UX experience designing products, platforms, or services at scale
  • Proven experience translating research into successful product and service design
  • Experience across the full UX lifecycle: Information architecture, Low- and high-fidelity design, Design systems, Accessibility prototyping, User research and usability testing
  • Experience leading UX/design efforts for a product, platform, or service
  • Strong stakeholder management and alignment skills
  • Experience working in Agile or iterative development environments
  • Excellent communication skills with the ability to explain complex concepts clearly.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
UX researchUser-Centered DesignInformation architectureLow-fidelity designHigh-fidelity designDesign systemsAccessibility prototypingUsability testingUser storiesJourney maps
Soft skills
Stakeholder managementCommunicationCollaborationRelationship buildingAdvocacyPrioritizationImplementation supportAnalytical thinkingProblem-solvingLeadership