Product Specialist – SNAP, Medicaid, TANF, Unemployment Insurance
SR International Incorporation
full-time
Posted on:
Location Type: Hybrid
Location: Pennsylvania • United States
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About the role
- Collaborate with stakeholders to better understand and plan a product roadmap and strategy, and to execute changes needed to implement HR1 requirements.
- Manage digital products connecting millions of Pennsylvanians to health and human services and benefits.
- Collaborate with the team at the time of major transformation of technology, design, and experience management.
- Map out the vision for the product, identifying key milestones, and aligning them with program goals, while improving business and system operations.
- Facilitate the development of business/functional/systems requirements and process models through interviews, document analysis, workshops, and other tools during project planning activities and through the change management process.
- Ensure alignment and defines success measures for projects/technical solutions in relation to the current program goals and strategies.
- Lead cross functional project teams to research and define problems, assess potential opportunities and impacts, align on success measures, and execute implementation plans for new projects.
- Coordinate efforts and driving alignment towards common objectives across various teams.
- Serve as a liaison between business and IT groups, including vendors.
- Collaborate with design, technology, data, and other internal and external teams to drive the product development lifecycle.
- Keep abreast of and translate policy and administration goals into digital product solutions that create meaningful impact for PA residents and administering social service agencies.
- Develop or revises and implements policies, procedures, and standards to improve quality, efficiency, and cost savings.
- Synthesize research findings and insights into actionable recommendations and delivers them in high quality deliverables for team and executive level audiences.
- Utilize user research, analytics, and other methods to drive product decisions and set priorities.
Requirements
- At least 5 years of experience in technical or strategic product management
- Experience communicating with non-technical audiences and capacity building with staff new to agile and user centered design
- Experience leading or managing complex technical products involving legacy systems and complex data structure
- Experience leading cross-functional teams in government contexts
- Experience managing vendor teams and working with multiple vendors
- Experience delivering technology in Health and Human Services or Benefits Delivery on Federally funded programs including SNAP, Medicaid, TANF or Unemployment Insurance (or similar programs)
Benefits
- Flexible work from home options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product managementagileuser centered designdata analysisprocess modelingchange managementvendor managementtechnology deliveryrequirements gatheringproject planning
Soft skills
collaborationcommunicationleadershipproblem solvingstakeholder engagementstrategic thinkingcapacity buildingalignmentsynthesis of researchfacilitation