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About the role
Key responsibilities & impact- As a Customer Success Manager at Squirro, you'll be a dedicated partner to our clients, guiding them on their journey with our Enterprise GenAI Platform.
- Once the client has gone live, you become their dedicated partner who supports and understands their unique needs.
- You drive the customer's value realization of our products.
- Your role is key to ensuring the clients realise value from our solution, retain them and support their growth.
- You'll proactively identify opportunities to expand our client relationship, introduce new solutions, identify needs for additional customer enablement, and ensure our clients achieve their desired outcomes.
- Collaboration is essential, and you'll work closely with sales, solution engineering, and product teams to provide a seamless and exceptional customer experience.
Requirements
What you’ll need- Customer Success Champion: You're a proven expert at fostering strong, long-term client relationships, consistently exceeding retention goals, and driving growth through strategic account management.
- Upselling Pro: Successful track record of identifying and capitalizing on expansion opportunities: cross- and upselling services and products, contributing to revenue growth while maintaining a strong brand image
- Customer Success Practitioner: experience working with Customer Success Plays: Joint Success Plans, Renewal Management, Churn prevention, Account Growth, QBRs
- Metrics-oriented: understanding NRR %, Churn %, Renewals forecasting
- Data-oriented: well versed in interpreting client usage data to identify adoption trends and outliers; understanding of prompting, LLMs and ability to translate technical information into easy to understand outputs for clients
- Enterprise or Mid-Market Account Expertise: Experience working with global clients, understanding their unique needs and dynamics.
- True Team Player: Proven ability to collaborate cross-functionally with Sales, Product, Solution Engineering and Project Management
Benefits
Comp & perks- Drive growth in a dynamic, high-potential tech environment
- Enjoy autonomy with our "freedom and responsibility" work approach
- Collaborate with exceptional talent solving extraordinary challenges
- Drive customer success and retention while enjoying a flexible environment focused on growth
- Make a strategic impact while having fun with awesome colleagues
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer Success PlaysJoint Success PlansRenewal ManagementChurn preventionAccount GrowthQBRsNRR %Churn %Renewals forecastingLLMs
Soft Skills
client relationship managementstrategic account managementcollaborationteam playerdata interpretationcommunicationproblem-solvinggrowth mindsetproactive identificationcustomer enablement