Squirro

Solutions Engineer

• Work with customers and partners throughout solution qualification, implementation, deployment, and support phases, ensuring successful delivery and adoption of Squirro solutions
• Collaborate with business and engineering stakeholders to translate customer requirements into scalable technical solutions that meet business expectations
• Extend the Squirro platform with custom backend components using Python and Bash, develop integrations, and support REST API implementations
• Implement and optimize enterprise search solutions using Elasticsearch, AI/LLM integrations, Agentic Workflows, and modern AI tooling to improve relevance, automation, and insights generation
• Deploy and manage solutions within Linux and hybrid infrastructure environments, using tools such as Ansible and microservices-based architectures
• Maintain technical documentation, contribute to knowledge sharing, and collaborate with engineering teams on product improvements and customer-driven feature requirements

Engineer

• Work closely with customers and internal product and engineering teams to design and deploy semantic and knowledge graph solutions
• Manage client engagements from pre-sales through onboarding, deployment, and training
• Develop and maintain taxonomies, ontologies, and classification models
• Collaborate with product, engineering, and delivery teams
• Gather and prioritize client requirements, contribute ideas to the product roadmap, and support product positioning through demos

Knowledge Graph Engineer

Customer Success Manager

• As a Customer Success Manager at Squirro, you'll be a dedicated partner to our clients, guiding them on their journey with our Enterprise GenAI Platform.
• Once the client has gone live, you become their dedicated partner who supports and understands their unique needs.
• You drive the customer's value realization of our products.
• Your role is key to ensuring the clients realise value from our solution, retain them and support their growth.
• You'll proactively identify opportunities to expand our client relationship, introduce new solutions, identify needs for additional customer enablement, and ensure our clients achieve their desired outcomes.
• Collaboration is essential, and you'll work closely with sales, solution engineering, and product teams to provide a seamless and exceptional customer experience.