Onboarding Specialist

SQUIRE

Onboarding Specialist integrating new customers into the SQUIRE platform through configuration and support. Responsible for the entire onboarding experience from setup to post-launch.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $66,500 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end onboarding experience, managing account timelines, deadlines, and customer milestones from handoff through launch.
Deliver high-quality customer training across phone, video, and in-person channels, tailored to each customer's operational needs.
Qualify customer requirements and guide them through technical implementation and platform setup.
Conduct structured post-launch check-ins to reinforce customer confidence, validate operational readiness, and drive early product adoption.
Proactively identify and resolve onboarding risks, blockers, and customer issues before they escalate.
Educate customers on how to effectively use SQUIRE day-to-day, supporting long-term adoption and business success.
Maintain accurate records of account progress, timelines, and implementation notes across Salesforce and internal systems.
Partner cross-functionally with Sales, Product, Support, and Customer Success to ensure a seamless customer experience.
Surface patterns and feedback from onboarding to help continuously improve the process.

Requirements

What you’ll need

1–2 years of experience in a KPI and SLA-driven environment, ideally within a SaaS company.
Proven ability to manage a full pipeline of customer accounts through an entire project lifecycle.
Strong verbal and written communication skills with the ability to explain technical concepts clearly and confidently.
Highly organized with the ability to manage multiple accounts simultaneously in a fast-paced environment.
Proficiency with Salesforce, Microsoft Office, Google Suite, and Slack.
Customer-first mindset with the ability to guide clients through operational change with empathy, composure, and strong problem-solving skills.
Energetic, solution-oriented team player who thrives cross-functionally and adapts quickly in a rapidly evolving environment.
Experience in onboarding, implementation, customer success, SMB software, barbering, or operational support is a plus.

Benefits

Comp & perks

Base Salary ($66,500 + Bonus (20%)
New hire stock grant
100% employer paid medical, dental, and vision insurance for you and your dependents
401K plan with company contribution
Generous PTO and Parental Leave policies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

onboardingcustomer trainingtechnical implementationplatform setupproject lifecycle managementKPISLA

Soft Skills

communicationorganizational skillsproblem-solvingcustomer-first mindsetempathyadaptabilityteam player