SQUIRE

Onboarding Specialist

• Own the end-to-end onboarding experience, managing account timelines, deadlines, and customer milestones from handoff through launch.
• Deliver high-quality customer training across phone, video, and in-person channels, tailored to each customer's operational needs.
• Qualify customer requirements and guide them through technical implementation and platform setup.
• Conduct structured post-launch check-ins to reinforce customer confidence, validate operational readiness, and drive early product adoption.
• Proactively identify and resolve onboarding risks, blockers, and customer issues before they escalate.
• Educate customers on how to effectively use SQUIRE day-to-day, supporting long-term adoption and business success.
• Maintain accurate records of account progress, timelines, and implementation notes across Salesforce and internal systems.
• Partner cross-functionally with Sales, Product, Support, and Customer Success to ensure a seamless customer experience.
• Surface patterns and feedback from onboarding to help continuously improve the process.

Backend Engineer

• Build and maintain high-quality payment features and financial infrastructure using Node.js.
• Design, implement, and maintain reliable payment processing flows, reconciliation processes, financial ledger systems including double-entry bookkeeping, and idempotent payment operations.
• Collaborate with the product team and other engineers to ensure seamless integration of payment systems with the broader platform.
• Actively participate in code reviews, providing and receiving constructive feedback to improve overall code quality.
• Participate in interview panels related to platform development hiring.
• Contribute to the Platform Community, sharing knowledge and helping to shape hiring and technology policies.
• Work closely with the Engineering Manager, following the guidelines and direction provided by the Engineering Manager.
• Troubleshoot and resolve software defects and other technical issues in payment-critical systems.

Onboarding Specialist

Backend Engineer, Payments Team