SQUIRE

Customer Success Manager

• Manage the customer journey for 1-to-many book of business, ensuring each customer receives an exceptional experience aligned with their desired outcomes.
• Drive customer lifetime value (LTV), net dollar retention (NDR), and satisfaction (NPS) through increased product adoption and engagement.
• Build and maintain strong customer relationships through proactive account management and outcome-focused strategies.
• Identify and recommend upsell and cross-sell opportunities that align with customer goals and enhance their overall experience.
• Serve as the voice of the customer, providing strategic insights to leadership and helping guide improvements that elevate the customer experience.
• Mitigate churn by addressing risks, resolving challenges, and cultivating long-term customer health and loyalty.
• Contribute to a culture that inspires the organization to keep our customers at the center of everything we do.

Customer Success Manager, Spanish Bilingual

Product Designer

• Report to Director, Product Design
• Design key product features from concept through delivery
• Advocate for the SQUIRE user, ensuring designs meet their needs and context
• Contribute to the scalability and evolution of our internal design system
• Participate in brainstorming workshops and discovery efforts to gather insights
• Partner with Product Managers and team members to conduct usability testing, both async and live
• Collaborate closely with engineers to ensure high-quality implementation of designs
• Translate workflows and systems into clear diagrams to support discussion and decision-making
• Provide design assets to teams supporting marketing and customer engagement, as needed

Director

• Vertical Expansion Strategy & Market Evaluation: Lead market sizing, opportunity analysis, and competitive research to identify high-potential geographies, industries, and customer segments. Build business cases for expansion ...

Senior Director, New Markets

Product Marketing

• Oversee, develop, and manage onboarding and ongoing training for Onboarding and Success teams at SQUIRE across the US, Canada, and the UK
• Create virtual and live instructor-led training, eLearning, video, coaching guides, and other enablement assets
• Collaborate with GTM Enablement, Revenue Operations, Product Marketing and GTM Leadership to build content and training
• Identify opportunities to improve content and training
• Build playbooks and enablement packages; drive data-informed curriculum
• Exhibit independence, problem-solving, collaboration; support post-sales teams
• Reports to Director, GTM Enablement
• Location: Remote - US

Customer Success Manager

Customer Success Manager, Spanish Bilingual

Product Designer

Senior Director, New Markets

GTM Enablement Manager – Onboarding and Success, Spanish Bilingual