Customer Support Associate

Squarespace

Customer Support Associate resolving account, billing, and domain issues for Squarespace’s online platform. Supporting customers primarily through live chat and email while meeting service targets.

Posted 8/18/2026full-timeRemote • Florida, Kansas, Missouri, Montana, Ohio, Oregon, Tennessee, Utah • 🇺🇸 United StatesJuniorMid-Level💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support through effective written communication and problem-solving skills, while maintaining high standards of quality and customer satisfaction. Proficient in managing multiple inquiries and familiar with the Squarespace platform.

Highest-signal resume keywords

Customer-Facing ExperienceWritten Communication ExpertiseSquarespace FamiliarityQuality and Productivity TargetsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportTroubleshootingAccount ManagementBilling InquiriesDomain ManagementEmail CommunicationLive Chat SupportQuality AssuranceProduct KnowledgeIssue Escalation

Soft Skills

Time ManagementPrioritizationDependabilityAttention to DetailCustomer Focus

Industry Keywords

RetailHospitalityOnline SupportCustomer SatisfactionVirtual TrainingHome Office SetupRemote WorkDigital NomadWiFi ReliabilityCustomer Experience

About the role

Key responsibilities & impact

Respond to customer live chats and emails in a timely manner, with live chat as the primary channel and queue-based work making up around 90% of the role
Troubleshoot and guide customers through Account, Billing, Domain, and other transactional inquiries
Independently meet Quality, Productivity, and Customer Satisfaction targets across email and live chat
Stay up to date on new product features and improvements
Identify isolated customer experiences and escalate important issues
Report to a Customer Support Team Lead
Complete mandatory virtual training during September 28th–October 9th

Requirements

What you’ll need

Open availability for a 40-hour work week spanning weekends and holidays
1+ years of required customer-facing experience in a similar role, such as retail, hospitality, or online support
Expertise in written communication and ability to identify spelling and grammar errors
Proficiency in decoding conversations, identifying causes, and aligning on end goals
Ability to prioritize competing requests
Familiarity with the Squarespace platform
Consistent and dependable WiFi
Dedicated personal workspace free from distractions and fully customer-focused
Must live in one of these states: Delaware, Florida, Georgia, Kansas, Michigan, Missouri, Ohio, Oregon, Tennessee, or Utah
Must have a dedicated home office setup
Must be available for mandatory virtual training from September 28th–October 9th
International work arrangements and digital nomad lifestyles are not supported

Benefits

Comp & perks

A choice between medical plans with an option for 100% covered premiums
Fertility and adoption benefits
Access to supplemental insurance plans for additional coverage
Headspace mindfulness app subscription
Global Employee Assistance Program
Retirement benefits with employer match
Flexible paid time off
12 weeks paid parental leave and family care leave
Pretax commuter benefit
Education reimbursement
Employee donation match to community organizations
7 Global Employee Resource Groups (ERGs)
Dog-friendly workplace
Free lunch and snacks
Private rooftop
Hack week twice per year