Onboarding Operations Specialist

Squads

Onboarding Operations Specialist managing end-to-end customer onboarding and KYC processes for businesses at Altitude. Ensuring fast, efficient, and compliant onboarding with a focus on optimization and automation.

Posted 7/31/2026full-timeRemote • 🏈 Anywhere in North AmericaJuniorMid-Level💰 $70,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding processes, KYC/KYB reviews, and compliance across multiple jurisdictions, ensuring effective communication and risk management throughout the onboarding lifecycle.

Highest-signal resume keywords

KYC/KYB ReviewsCustomer Due DiligenceBeneficial Ownership VerificationExceptional Written CommunicationProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingKYC/KYB ComplianceRisk-Based JudgmentDocumentation ResolutionAccount Activation

Soft Skills

Exceptional Verbal CommunicationAutonomous Work StyleProblem-Solving

Industry Keywords

Regulatory StandardsCorporate StructureSource of FundsHigh Case VolumeFirst-Line Compliance

About the role

Key responsibilities & impact

Own the customer onboarding process end to end, from first document request to activated account
Run KYC/KYB reviews on business entities: corporate structure, beneficial ownership, source of funds
Apply onboarding requirements across multiple jurisdictions, each with its own documentation and regulatory standards
Ensure every account clears in line with applicable partner requirements
Serve as first line of defense, applying risk-based judgment rather than checklist compliance
Escalate higher-risk cases with a clear recommendation, not just a flag
Work with our external partners on onboarding matters, from routine account questions to case-by-case exceptions
Be the primary point of contact through onboarding, guiding customers through what we need and why
Resolve documentation issues fast, in writing customers can act on without a follow-up call
Partner with sales and the wider business team to move accounts through without lowering the bar
Find the friction: which steps stall, which documents get rejected, where customers drop
Propose controls, process changes, and automation opportunities to the product team
Turn your own manual work into something the product does instead.

Requirements

What you’ll need

2+ years in KYC/KYB, onboarding, or a first-line compliance function
Working knowledge of customer due diligence requirements across more than one jurisdiction
Hands-on experience verifying business entities and beneficial ownership (UBO)
Exceptional written and verbal communication. This is non-negotiable: it's most of the job.
High case volume with competing priorities, and nothing dropped
Autonomous and low-ego. Fully remote, no aircover, no hand-holding.

Benefits

Comp & perks

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