Customer Success Director

SpyCloud

Customer Success Director at SpyCloud, maintaining relationships with enterprise customers to mitigate online fraud. Driving revenue growth and managing customer success strategies in cybersecurity.

Posted 7/28/2026full-timeAustin • Texas • 🇺🇸 United StatesLead💰 $102,000 - $133,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Customer Success Management and Enterprise Account Management, with a strong focus on building relationships and driving customer satisfaction. Proficient in leveraging technical aptitude and analytical capabilities to deliver growth and optimize customer engagement with SpyCloud products and services.

Highest-signal resume keywords

Customer Success ManagementEnterprise Account ManagementSaaS ExperienceCybersecurity KnowledgeRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRevenue ForecastingAnalytical CapabilitiesProblem SolvingTechnical Aptitude

Soft Skills

Active ListeningOrganizational SkillsCommunication SkillsCreativitySelf-Starter

Tools & Technologies

Google SuiteMicrosoft SuiteAI ToolsChatGPTClaude

Industry Keywords

CybersecurityATO PreventionEnterprise Customer RelationshipsCustomer EngagementProduct Adoption

Tech Stack

Tools & technologies

Cyber Security

About the role

Key responsibilities & impact

Maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services.
Build, leverage, and sustain relationships with Enterprise customers and internal cross-functional teams to maximize success.
Co-create, execute, and oversee account plans to track customer opportunities, activities, and projects with the Product Success team.
Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption.
Accurately forecast and achieve revenue goals by identifying upsell opportunities based on customer needs or new product rollouts.
Leverage company resources and executive relationships to win business as a team.
Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services.
Effectively articulate value propositions, create interest, and generate excitement through customer presentations.
Anticipate customer needs and proactively drive solutions to ensure and exceed customer satisfaction.
Inform and report account status to Senior and Exec staff.
Identify creative solutions for strategic accounts.
Inspire others within the organization.

Requirements

What you’ll need

10+ years of Customer Success Management experience in a strategic customer-facing role.
Enterprise Account Management experience
Experience working for a Software as a Service (SaaS) company.
Cybersecurity and ATO prevention experience is a plus.
BA/BS/Undergraduate degree required.
Competency with Google and Microsoft suites of business products.
Self-starter with a drive to succeed.
Strong interest in AI tools including Claude and ChatGPT
Proven partnership building skills with an ability to grow and nurture executive and decision-maker level relationships.
Proficient in both oral and written communication, able to tailor message format and content to specific audience(s).
Superior active listening skills.
Exceptional organizational skills and ability to manage multiple projects with multiple deadlines simultaneously.
Excellent analytical capabilities to break down complex technical tasks into executable and measurable steps.
Creative problem solver, able to accomplish goals through a variety of processes and tools.
Strong technical aptitude with the capability of staying abreast of technical developments at SpyCloud.
Adept at dealing with complex Enterprise customer relationships and developing resolutions to critical matters.

Benefits

Comp & perks

Health, Vision, and Dental Insurance
401(k) with Employer Contribution
Health Savings Account (HSA) available with Employer Contribution
Employer Paid Life, Short-term, and Long-term Disability Insurance
Generous PTO Plan and 16 paid holidays per year
Retirement Savings Plan with Employer Contribution
Employer Provided Private Health Insurance and Healthcare Cashplan
Employer Paid Life Insurance and Income Replacement
Generous Holiday Plan and 14 paid holidays per year