Technical Account Manager

SpyCloud

Technical Account Manager at SpyCloud working with customers to adopt cybersecurity solutions. Managing projects, providing technical guidance, and advocating for customer needs in a dynamic cybersecurity environment.

Posted 5/12/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CloudCyber SecuritySplunk

About the role

Key responsibilities & impact

Project manage enterprise onboarding/integration, ensuring timely and successful launches.
Monitor the product/program/project from initiation through delivery, interfacing with customers on technical matters.
Work closely with Customer Success Management and other internal teams to identify opportunities and translate customer goals into executable technical setups with adoption plans.
Understand the customer and identify and address technical challenges, owning the process including communication of issues, goals, requirements, and solutions.
Maintain a deep understanding of SpyCloud’s products.
Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
Develop best practices and assets based on learnings from customer engagement to support initiatives to scale.
Be a customer advocate, representing our customers internally.
Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving value realization.

Requirements

What you’ll need

Strong technical acumen and experience influencing change at all levels.
A solid working knowledge of various web technologies with an understanding of APIs and databases.
Good knowledge of REST technology, previous work with APIs, and ability to understand and troubleshoot cloud solutions.
A track record of creating documentation of processes, playbooks, and other information for use by TAMs.
Ability to work effectively in teams of both technical and non-technical individuals across multiple concurrent projects.
Experience translating business goals into technical solutions.
Understands data analytics to identify key performance indicators and perform data analysis to drive insights.
Ability to seamlessly work with the customer's development team.
Practical experience with a solid background in problem analysis and resolution of SaaS enterprise platforms.
BA/BS/Undergraduate degree required.
3-5+ years of Technical Account Management or Sales Engineering experience in a customer-facing role preferred.
Familiarity with Software as a Service (SaaS) solutions preferred.
Hands-on experience with programming/scripting languages and their usage with APIs preferred.
Cybersecurity and ATO prevention experience a plus.
Experience with either Active Directory, Entra ID, Splunk, XSOar, Sentinel, SOAR/SIEM preferred.

Benefits

Comp & perks

401(k) with Employer Contribution
Health, Vision, and Dental Insurance
Health Savings Account (HSA) available with Employer Contribution
Employer Paid Life, Short-term, and Long-term Disability Insurance
Generous PTO Plan and 16 paid holidays per year
Retirement Savings Plan with Employer Contribution
Employer Provided Private Health Insurance and Healthcare Cashplan
Employer Paid Life Insurance and Income Replacement
Generous Holiday Plan and 14 paid holidays per year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

web technologiesAPIsdatabasesREST technologydata analyticsproblem analysisSaaSprogramming languagesscripting languagescloud solutions

Soft Skills

technical acumeninfluencing changecustomer advocacycommunicationteam collaborationproblem resolutiontranslating business goalscustomer engagementprocess improvementproject management

Certifications

BABSUndergraduate degree