Senior Product Success Engineer
SpyCloud
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Job Level
About the role
- Serve as the dedicated technical advisor for a portfolio of high-value enterprise accounts, building strong relationships and deep knowledge of each customer’s ecosystem, architecture and goals.
- Partner closely with Customer Success Managers to drive customer retention, growth, and satisfaction.
- Lead technical planning sessions and business reviews to align SpyCloud usage with evolving enterprise priorities and ensure that the customer is achieving maximum value from the subscription.
- Guide customers through the design and implementation of secure, scalable API integrations and data workflows.
- Support the embedding of SpyCloud into critical systems—such as SIEMs, SOAR platforms, data lakes, identity platforms, and custom-built applications.
- Provide hands-on support for troubleshooting and optimizing RESTful API usage, data formatting, and automation scripts.
- Apply subject matter expertise in areas such as Identity, Account Takeover, Fraud Detection, Threat Intelligence, and/or Security Operations.
- Advise customers on deploying SpyCloud effectively within their security and identity infrastructure.
- Serve as a trusted partner in shaping customer workflows that rely on SpyCloud’s intelligence data.
- Lead onboarding and technical enablement sessions focused on API usage, data pipelines, and integration best practices.
- Proactively monitor account health and integration performance, identifying risks, blockers, and opportunities for optimization.
- Create and maintain reusable assets—including integration guides, scripts, and deployment templates.
- Act as the voice of the customer—sharing insights, trends, and feature feedback with Product and Engineering teams.
- Participate in roadmap discussions and help evolve SpyCloud’s platform and integration capabilities based on enterprise needs.
Requirements
- 3+ years in a technical, customer-facing role (e.g., Solutions Engineer, Technical Account Manager, Customer Success Engineer)
- Proven experience managing strategic or enterprise accounts with complex integration requirements
- Deep understanding of APIs, data transformation, and integration architecture (RESTful APIs, JSON, scripting with Python or Bash)
- Familiarity with enterprise security and data ecosystems: SIEMs, SOAR platforms, IAM (Okta, Azure AD), and custom applications
- Excellent communicator—able to translate between technical and business audiences
- Confident working with developers, architects, and senior security leaders.
Benefits
- 401(k) with Employer Contribution
- Health, Vision, and Dental Insurance
- Health Savings Account (HSA) available with Employer Contribution
- Employer Paid Life, Short-term, and Long-term Disability Insurance
- Generous PTO Plan and 16 paid holidays per year
- Retirement Savings Plan with Employer Contribution
- Employer Provided Private Health Insurance and Healthcare Cashplan
- Employer Paid Life Insurance and Income Replacement
- Generous Holiday Plan and 14 paid holidays per year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
API integrationsdata workflowsRESTful APIsdata transformationscriptingPythonBashintegration architectureautomation scriptstroubleshooting
Soft Skills
relationship buildingcustomer retentioncustomer satisfactioncommunicationtechnical planningproblem-solvingcollaborationcustomer advocacytechnical enablementmonitoring account health