SpyCloud

Customer Success Manager

SpyCloud

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Cyber Security

About the role

  • Maintain solid industry knowledge and a comprehensive understanding of SpyCloud products and services.
  • Develop, nurture, and monitor effective communication channels with customers and internal teams to support customer and internal goals.
  • Create, execute, and oversee action plans to track customer activities and projects, ensuring engagement by appropriate parties throughout.
  • Continually capture and monitor customer business drivers to ensure optimal solutions and further customer engagement with SpyCloud products/services.
  • Identify upsell opportunities based on customer needs or new product rollouts.
  • Deliver growth by assuring usage, renewals, post-sales success, loyalty, expansion, and new product adoption.
  • Inform and report account status to the Customer Success Director, Team Lead.

Requirements

  • Self-starter with a drive to succeed.
  • Proficient in both oral and written communication, able to tailor message format and content to specific audience(s).
  • Superior active listening skills.
  • Exceptional organizational skills and ability to manage multiple projects with multiple deadlines simultaneously.
  • Excellent analytical capabilities to break down complex tasks into executable and measurable steps.
  • Creative problem solver, able to accomplish goals through a variety of processes and tools.
  • Capability of talking to and staying abreast of technical developments at SpyCloud.
  • Ability to deal with complex customer relationships.
  • Familiarity with Software as a Service (SaaS) solutions.
  • 1-3 years of Customer Success Management experience, or experience in a customer-facing role.
  • Cybersecurity, identity, and/or ATO prevention experience is a plus.
Benefits
  • 401(k) with Employer Contribution
  • Health, Vision, and Dental Insurance
  • Health Savings Account (HSA) available with Employer Contribution
  • Employer Paid Life, Short-term, and Long-term Disability Insurance
  • Generous PTO Plan and 16 paid holidays per year
  • Retirement Savings Plan with Employer Contribution
  • Employer Provided Private Health Insurance and Healthcare Cashplan
  • Employer Paid Life Insurance and Income Replacement
  • Generous Holiday Plan and 14 paid holidays per year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer Success ManagementAnalytical capabilitiesProject managementProblem solvingSaaS solutionsCybersecurityIdentity managementATO prevention
Soft Skills
CommunicationActive listeningOrganizational skillsCreativitySelf-starterRelationship management